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Career opportunities

Business development executive – telephone-based in Portchester office

We are looking for a dynamic telesales executive within our Portchester office to make criteria-qualified appointments for our internal and external field sales teams. This career choice is all about your ability to successfully nurture relationships and build a rapport with our prospective customers.

The role is predominantly cold calling which requires you to manage your own list of contacts and build a strong pipeline. You will become well-versed in their needs and a familiar voice on the end of the phone.

We are not a massive call centre that uses auto dialling to cram in as many calls as possible. Although there is a call time target in place, which we expect you to achieve, we firmly believe in quality over quantity.

By creating a professional, respectful relationship, we believe this will naturally lead to you making appointments for our field sales team because we will be the first company your prospects think of when the need arises.

It does not matter if you are not an expert in B2B telecommunications or connectivity services – as full training is provided - but we do require candidates with previous telesales experience and knowledge of telephone sales skills and strategies, who are competent in using a sales database.

We are eager to employ someone who can identify a need and selling opportunity, have the hunger to meet and exceed targets, and have the enthusiasm to contribute to this vital part of our business. We like people who are reliable, passionate and have a good sense of humour.

We would love to hear from people who want to carve out a position for themselves in our company. We have many long-serving employees here and would like you to become one of them.

Basic salary plus uncapped monthly commission. We recognise and value commitment and exceptional performance and reward these attributes on an annual basis. 

Email your CV and a covering letter to Sales Director Sarah Flowers.

Service desk analyst

The service desk analyst role is to handle all incoming communication from our customer base in line with the service desk policy and procedure. You will need to be able to communicate effectively with other departments within the business and third party suppliers to ensure the quickest response and resolution for the customers.

Key responsibilities include:

  • Handling incoming telephone calls and emails from customers wishing to report a problem with their service(s)
  • Logging faults with third party suppliers and maintainers
  • Keeping customers updated with progress of their faults through to resolution
  • Act as a main facilitator between the end user and third parties
  • Ensure that all faults are dealt with within the company's fault logging procedure and to highlight to the management team if this cannot be achieved

To apply, please email your CV and covering letter to Andy Nosworthy.