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Career opportunities

Presales specialist

An exciting opportunity has arisen for a presales specialist to support the field and office based sales team in the design and presentation of proposed solutions. This is a technical and commercially focused role that involves working with our prospective customers and our installed base as well as with internal departments. As a member of the Presales team, you will be the lead presales on core product sets as well as cross training to provide support on other products as required.


  • Provide technical support, information and documentation to sales staff developing customer proposals.
  • Support field sales in customer meetings and assist with technical presentations and demonstrations to prospective clients. This could involve liaising with customer IT teams to understand their ICT environment and how that will influence the proposed solution.
  • Provide new sales staff with product training to ensure that the sales team have a comprehensive understanding of our product portfolio and are self sufficient where possible
  • Provide ongoing product update/refresh training to sales staff
  • Complete technical sign off on solutions sold by the field sales team
  • Attend internal project handover meeting to facilitate a smooth transition of new orders from sales to project management
  • Liaise with manufacturers and distributors, including responsibility for ensuring that manufacturer partnership pre-requisites are met e.g. monitoring sales staff minimum training accreditations are gained, ensuring annual customer feedback is provided, etc
  • To liaise with manufacturer and swcomms technical support teams to endeavour to resolve any technical matters that could be a threat to the sale
  • Ensure that staff have access to the latest version of manufacturer pricing/quote tools. 
  • Maintain standard product portfolio ensuring that both product set and associated pricing are up to date
  • Liaise with non standard third party solution vendors as required, with consideration of all aspects of this relationship including pricing, product performance and ongoing support implications.
  • Attend manufacturer Presales events as required and communicate information to relevant staff. 
  • Review new technologies and products as they come to market

Presales experience essential, particularly in the following key areas: -

  • PBX/unified communications, specifically the Alcatel-Lucent OXO/OXE product range 
  • LAN and WiFi networks to include the Alcatel-Lucent and Aruba portfolio 
  • Internet connectivity and WAN solutions an advantage
  • Ability to understand customers business needs/objectives and design a solution to meet those needs
  • Ability to present complex solutions to both technical and non-technical audiences
  • Excellent customer presentation and training presentation skills
  • Desire to understand relevant new technologies as they come to market and also keen interest in the continued development of your technical skill set

swcomms has been established for 34 years and is the largest independent communications business in the South West. The company has grown its business based on excellent customer service underpinned with unparalleled levels of technical knowledge and experience, allied with the right products and partners. We are proud to say that our 140-strong workforce includes many long-serving colleagues with a select group being given a Rolex watch on reaching 20 years of swcomms service. That groups get larger every year. We would like you to join us.

The package will include a company car and excellent salary dependent upon experience.  Your work base is Exeter and home plus travel.  You will be responsible to the Head of Presales.

Email your CV and covering letter to Richard Walters, Head of Presales at

Business development executive – telephone-based in Portchester, Nr Portsmouth

We are looking for a dynamic telesales executive to make criteria-qualified appointments for our internal and external field sales teams. This career choice is all about your ability to successfully nurture relationships and build a rapport with our prospective customers.

The role is predominantly cold calling which requires you to manage your own list of contacts and build a strong pipeline. You will become well-versed in their needs and a familiar voice on the end of the phone.

We are not a massive call centre that uses auto dialling to cram in as many calls as possible. Although there is a call time target in place, which we expect you to achieve, we firmly believe in quality over quantity.

By creating a professional, respectful relationship, we believe this will naturally lead to you making appointments for our field sales team because we will be the first company your prospects think of when the need arises.

It does not matter if you are not an expert in B2B telecommunications or connectivity services – as full training is provided - but we do require candidates with previous telesales experience and knowledge of telephone sales skills and strategies, who are competent in using a sales database.

We are eager to employ someone who can identify a need and selling opportunity, have the hunger to meet and exceed targets, and have the enthusiasm to contribute to this vital part of our business. We like people who are reliable, passionate and have a good sense of humour.

We would love to hear from people who want to carve out a position for themselves in our company. We have many long-serving employees here and would like you to become one of them.

Basic salary plus uncapped monthly commission. We recognise and value commitment and exceptional performance and reward these attributes on an annual basis. 

Email your CV and a covering letter to Sales Director Sarah Flowers.

Service desk analyst

The service desk analyst role is to handle all incoming communication from our customer base in line with the service desk policy and procedure. You will need to be able to communicate effectively with other departments within the business and third party suppliers to ensure the quickest response and resolution for the customers.

Key responsibilities include:

  • Handling incoming telephone calls and emails from customers wishing to report a problem with their service(s)
  • Logging faults with third party suppliers and maintainers
  • Keeping customers updated with progress of their faults through to resolution
  • Act as a main facilitator between the end user and third parties
  • Ensure that all faults are dealt with within the company's fault logging procedure and to highlight to the management team if this cannot be achieved

To apply, please email your CV and covering letter to Andy Nosworthy.