sales.enquiries@swcomms.co.uk
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IT support

We understand that businesses need/want round-the-clock protection for their IT systems, so they don’t have to worry about information loss or security breaches. We also know that employees prefer to work without the distraction of IT malfunctions and breakdowns. 
 

IT Support from swcomms


Whether you’re a small company or a multi-site business, we can create an IT support package that will give you total peace of mind. Our expert team offers remote monitoring, break fix and on-site repair to businesses throughout the UK. We offer a wealth of experience in Microsoft Windows, Mac systems and servers to keep you up and running.

 

We also take ownership over those time-wasting glitches that can happen with a new product or service by liaising with suppliers to avoid frustrating three-way conversations between you, the manufacturer and your IT support team when something goes wrong.

 

Your unseen in-house IT experts
Remote monitoring allows us to identify problems at an early stage before they become apparent in your system. Our monitoring software quietly ticks away in the background, carrying out a scan every five minutes to review critical event logs, backup failures, disk space availability and anti-virus updates and to detect unauthorised login attempts or system hacks.  

 

If an issue arises we can either fix it remotely - preventing further trouble down the line - or dispatch an engineer to your premises to repair the fault. We can typically respond to a server problem within 15 minutes, and attend to repair an onsite fault within four to eight hours.

 

Our service includes dedicated scheduled visits, complimentary replacement parts and loan products as well as access to UK-based friendly, highly qualified technical staff (throughout the day and after hours).