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Mobiles industry woes must lead to positive outcomes

The mobiles industry has taken a beating lately. Coverage is nowhere near where it should be and Vodafone is facing massive fines for billing discrepancies and poor customer service.

It’s a tough market to please. These days, everyone expects excellent coverage but the truth is there are...

In domains we trust

With more than 500 websites created daily, how do we trust the website we visit is a real deal or just a spam site? Consumers are very savvy to what a business address should look like and lose trust in broadband-provided website addresses and, by association, email addresses. Here are the...

[Guide] How to overcome the barriers to telecoms scalability

If you are on the brink of growing your business, this is a serious question for your IT manager or director. To be more specific:

Can you easily add extra lines and extensions?

We want to encourage growth. A healthier economy is good for the B2C and B2B markets, but you don’t need to...

Infographic: The cost of poor connectivity vs the benefits of leased line

In our latest infographic, we look at the difference leased lines can make to your business in comparison to the affect poor connectivity can inflict.

Any business that has suffered downtime or slow Internet speeds should be able to recognise some of our observations.

If you are interested...

Grow your business with cloud communications

Planning your transition to cloud communications- download our eBook to see:

  • The importance of understanding your current assets and capabilities
  • What can and needs to be tailored to your business and way of working
  • How to transition without business interruption
  • Who needs training
  • ...

Need to link GP surgeries?

As more and more GP surgeries move to federations, localities or CCGs to help them find economies of scale and shared staff resources in the face of an ever increasing pressure to offer extended opening hours, we find we are being called upon to offer our advice on how to link two or more...

Infographic: Optimise your hotel network and your costs

Your number one goal is to delight your customers while keeping operational costs under control.

The good news is end-to-end guest experience and efficient operations are possible at optimised costs.

Find out how you can:

  • Leverage past investments
  • Accelerate ROI with occupancy-based...

[Guide] On-premise vs hosted VoIP telephone systems

There is no “one-size fits all” approach to telecoms as the reality is that it is more a case of “what’s the best fit for you?”

Where one business would benefit from a hosted telephone solution, another may be best suited to on an on-premise platform.

Each business operates in a unique...

Two most common complaints about guest WiFi

Decent guest WiFi is critical to hotels in terms of providing excellent customer service, gaining decent reviews or even securing a room booking in the first place.

We take a look at the two most common complaints about guest WiFi and a give few tips on how you can address them:

Speed...

Your phone system no longer meets your needs

The private branch exchange (PBX) telephone system has been at the heart of business communications for a long time; too long, in fact.

In a world of mobile working, rapid market changes, rising customer and employee expectations and increasing business collaboration, traditional phone...

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