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28/03
2017
Office 2007 is 10 years old - why you should care
Posted by Matt Gifford on 28/03 at 10:00 AM Office 365,
Office 2007 update image

As I’m sure many of you remember, the deprecation of support for Windows XP was a headache. A headache some of our customers still tell me they have! Now, although less newsworthy, another deprecation is happening this year, and its one that may catch the unsuspecting IT...

24/03
2017
Do our children need to teach us how to use the internet?
Posted by Caroline Moore on 24/03 at 10:00 AM
Web filtering for schools image

Today’s report from the Lords Communications Committee on children and internet safety has been greeted with approval and scorn in equal measure with some commentators even suggesting that children should be teaching the Lords or their own parents how to use the...

22/03
2017
eBook: Five ways updating your telephone system drives business success
Posted by Caroline Moore on 22/03 at 10:00 AM Whitepapers, Telephone systems, Unified communications,
Guide image

If you’re like many businesses, the only time you think about your phone system is when it’s not working.But the ‘set it and forget it’ mindset can cost you in more ways than one. The way we work – and how a business interacts with its customers – has changed.Has your...

21/03
2017
Offsite and access – the key considerations for disaster recovery
Posted by Ash Khagram on 21/03 at 10:00 AM Data centre, Disaster recovery,
Offsite disaster recovery image

During the 12 months from April 2015, there were eight key incidents that affected the UK causing power cuts, evacuations, delays and damage to key infrastructure. Storm Abigail affected power, ferry services and closed schools across the UK and Ireland  Holborn fire...

17/03
2017
Using artificial intelligence to keep our schoolchildren safe
Posted by Caroline Moore on 17/03 at 10:00 AM Education, Web filtering,
Facebook web filtering image

With Facebook currently under fire after it failed to remove sexualised photographs of children from their site, keeping a check on what young people are viewing and posting online is firmly back in the news.And this was just a week after the social media giant announced...

15/03
2017
Happy birthday to the internet
Posted by Caroline Moore on 15/03 at 10:00 AM Internet connectivity,
Internets birthday image

The internet recently celebrated its 28th birthday. It may not be a milestone anniversary but it has struck a chord with me as I have just started a new job that is dominated by connectivity products and I have never lived in a world where the internet did not exist.As a...

13/03
2017
The big BT Openreach split: Is it a good thing?
Posted by Colin Woods on 13/03 at 10:00 AM Internet connectivity, Landlines and calls,
BT openreach split image

At last, it has happened. BT has announced its planned official split from Openreach.You can tell from my opening line that I am all for this move which has come about after prolonged pressure from the telecoms regulator Ofcom.Openreach, which runs the UK's broadband...

10/03
2017
Real-life events throw spotlight on disaster recovery
Posted by Colin Woods on 10/03 at 10:00 AM Disaster recovery,
Business disaster recovery image

Anyone who reads our blogs regularly will recognise a common thread around the topic of disaster recovery. But somehow warning people about protecting their business against potential disaster doesn’t always seem to take on real meaning. I mean, when was the last time you...

07/03
2017
Is your guest WiFi ready for the 2017 holiday season?
Posted by Caroline Moore on 07/03 at 10:00 AM Hospitality, WiFi,
camping wifi image

February half-term has been and gone which means the real holiday season is almost upon us.If they have not done so already, many campsite, caravan sites, holiday parks and hotels will be using what’s left of the off-season to reflect on the success of the last...

03/03
2017
Achieve excellent customer service with call recording
Posted by Glenn Fletcher on 03/03 at 10:00 AM Telephone systems, Unified communications,
Call recording benefits image

Excellent customer service and maximising the dialogue between you and your customer is crucial. Call recording is a tool that can be used to help you increase profitability. It is also deemed essential to protect businesses in a world where litigation is rife and to...

28/02
2017
Schools and colleges: Give your IT manager control of your network
Posted by Caroline Moore on 28/02 at 02:38 PM Videos and webinars, Education, Web filtering, Education, Internet connectivity,

Web filtering is a real issue for schools and colleges to protect pupils and staff from viewing inappropriate content, to relieve pressure on bandwidth and to protect networks from malicious intrusions and, ultimately, downtime.Traditionally, not-for-profit organisations...

28/02
2017
The rise of spim – and how it could affect your business and your customers
Posted by Ash Khagram on 28/02 at 10:21 AM Office 365, Security, Unified communications,
the rise of spim image

The rise of unified communications and instant messaging brings benefits of improved communication, collaboration and customer service. With one simple click, you can open a window, begin a dialogue, group in colleagues, customers and other parties, share screens and work...

24/02
2017
Control your ongoing costs with a modern phone system
Posted by Andrew Beswick on 24/02 at 10:16 AM SIP, Telephone systems,
Cost control image

Every business is keen to save money by controlling their costs. There are a number of ways that this can be achieved with a modern telephone system.In-house management Providing businesses with a user-friendly, management platform virtually eradicates the need to call...

21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.Telephone triage has been heralded as one way GP surgeries can cope with appointments...

17/02
2017
Could your legacy phone system be costing you money?
Posted by Caroline Moore on 17/02 at 10:07 AM Telephone systems,
Old telephone image

When I talk to businesses using ageing telephone systems, their main reason for doing so is always cost. It’s the typical, “If it ain’t broke don’t fix it” attitude.But I would seriously challenge that point of view based on financial considerations alone as...

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