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Keep communications consistent in your contact centre

Keep communications consistent in your contact centre

In order to provide great customer service, your contact centre needs a solution that gives you the features you need for efficient, consistent communications.

Customers and prospects may choose to contact you in a variety of different...

Could a hybrid cloud setup be perfect for your business?

The 2015 State of the Cloud Survey clearly shows a significant growth in cloud adoption. Organisations large and small are weighing up different strategies and deciding what’s best for their business. Most companies know that moving to the cloud is where they want to be with 84%* of UK...

How can you reduce costs with Office 365?

IT professionals are constantly trying to find solutions to give their colleagues the services and applications they need while simultaneously trying to cut costs.

How can Office 365 help your business achieve these goals?

Services and apps your business needs
We are all familiar with the...

Infographic: Advantages of using point to point wireless links

Our latest infographic illustrates the advantages of using point to point wireless links in the place of leased lines. swcomms has deployed this technology to businesses which would have otherwise paid costly monthly rentals for leased lines.

If you need to link two or more of your offices,...

Video blog: Why would businesses need point to point wireless links?

In his latest video blog, presales specialist David Brace briefly explains what point to point wireless links are and why a business would use them.

If you need to link to another location, but have been put off by the cost of fibre leased lines, then this video is for you.

It is less than...

SMBs: Operate like a large enterprise with Office 365

Microsoft know their stuff when it comes to cloud applications. The popularity of Office 365 bears testament to that fact. But even Microsoft likes to check. Their recent survey of 250 IT professionals confirmed what they already knew and proved a valuable insight into the rapidly changing...

Want improved productivity but don’t know where to start?

In today’s always-on, everywhere-connected business world, it is more than likely you and your team already work long hours and engage with colleagues and customers across disparate locations.

Cloud and mobile technologies let your team work together on-the-fly to make speedier decisions,...

Video blog: Does my business need a resilient network?

The answer may not be “yes” for all businesses. Indeed, it may not be “yes” for all of your data.

The answer really depends on what your business can live with in terms of outages; more accurately, how long your business can cope without access to its IT systems and data.

Colin Woods, our...

Infographic: Key benefits of the right contact centre communications

Contact centre communications have a huge impact on your customer service. Therefore, it's important to consider that your communication and the tools you use are the best they can be. 

With this in mind we look at the key benefits of having an effective and efficient contact centre...

Does your business ever need extra bandwidth?

With thousands of people across Exeter and the surrounding area logging onto the Ticketmaster website at 8.10am on Monday morning to try to secure one of the 50,000 tickets for this year’s BBC Radio 1’s Big Weekend at Powderham Castle, it prompted me to reflect on just how much bandwidth is...

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