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Hang up on your traditional telephone system

When business telephone systems begin to reach the four or five-year mark, it usually means it is time to have a rethink, a refresh or an upgrade. You may experience resistance from your finance director, but it could cost much more in the long term should your system begin to fail.


Five benefits of a hosted telephone system for schools

If you’re an academy or a school, there is no doubt that communications will be crucial to your day-to-day operations to make and receive calls from parents, teachers, suppliers, etc.

Hosted telephone systems are improving working environments of schools of all sizes across the UK.


[Video] The end user benefits of a hosted telephone system

A cloud hosted telephone system is just another application on your network and the benefits to your business are numerous but there are plenty of advantages that can be gained by the end user too.

A hosted telephone system is easy to use with a whole host of features and functions that...

10 ways your phone system improves your customers’ experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

If that’s your business model, is your phone system...

Do not put your duty of care at risk

A recent visit to a GP surgery reminded me why having a fully supported telephone system is critical.

This surgery had been struggling with an unsupported system. In other words, the telephone system had reached its end of life period, so neither the solution provider nor the manufacturer...

Corporate killers lurk in the comms cupboard

Businesses live or die by reputation and it’s no exaggeration to say that losing Internet connectivity damages your business reputation with employees, customers and suppliers. Why then do we allow ourselves to be blinded to these facts by trying to save money?

What am I talking about?...

A phone system that maximises your control

You’ve realised that your current phone system is no longer working for your growing business. So you do what any savvy business person does – you research your options. And you quickly comprehend that what you need is a phone system that will minimise disruptions to your business and...

Academies: How hosted telephone systems can maximise your resources

As more schools federate and become academies, there is increasing pressure to harness resources more intelligently across the organisation.  

Traditionally, each school within a multi-school academy trust would have its own telephone system which leads to the following inefficiencies:


Agility is key to choosing your next telephone system

One of the definitions for agility is “the power of moving quickly and easily”. This is not a term that could be applied to the traditional telephone system.

The traditional telephone system, or PBX as it is known in the industry, is an on-site or on-premise solution. This was fine while...

Call queuing is favoured by GP surgeries

A busy morning at a GP surgery sees receptionists trying to manage a number of calls coming in all at the same time from a long list of patients. The last thing these probably poorly callers need is to be met by an engaged tone.

During this influx of calls, reception staff are also dealing...

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