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Queue incoming calls to GP surgeries to reduce patient and staff stress

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.

An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP surgery.
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Business relocation is more than booking the right sized van

Congratulations. Your business is on the move. You’ve booked the removal team, had new stationery printed, had your post re-directed, but have you sorted your communications infrastructure? And have you remembered it in good time?

Seamless business relocation is a strategic undertaking that...

Does your telephone system REALLY need a support contract?

As a telephone system provider we feel support contracts are a must. Before you all chorus “You would,” let us explain why this type of protection is imperative to businesses.

Many of us will have bought a washing machine, dishwasher, etc and been strong-armed into buying a guarantee at the...

Estate agents: Can your telephone system cope with the 24/7 society?

The way people look for a new home has changed in line with the world’s move towards a 24/7 society. While most estate agencies have embraced the online property platform revolution, others have gone one step further by making sure they are on the other end of a phone when potential buyers...

Can estate agents ever afford to miss a call?

As the UK continues to recover from the recession, the property market has become active again with potential buyers showing more interest and estate agents receiving more instructions.

This is certainly not the time for missing any incoming calls.

An incoming call to an estate agent could...

Spring clean your communications billing

People like a clear out at springtime and businesses are no different as the majority of them prepare to start a new tax year. One area for some attention could be your communications billing.

All businesses will be paying monthly bills for telephone lines, calls, fax lines, broadband,...

Is it time for a spring clean of your telephone system?

When we say spring clean, we don’t generally mean running a duster around. A spring clean is an opportunity for a good clear out to see what is worth keeping and what needs throwing out. The same approach should be applied to a business’s main methods of communication, including their...

Infographic: Is broadband business critical?

To follow up our blog on this topic, please find this infographic that illustrates the importance of choosing the right Internet connectivity for your business based on your need to access critical data and applications.

Infographic: Where’s the traffic jam in your network?

Ever considered the traffic that's building up on your school or college's network? This infographic will give you a clear idea of the amount of devices that are now fighting for bandwoidth and a solution to the jams that will inevitably occur. 

Disaster recovery v business continuity

Protecting your business from potentially devastating data loss will present you with the choice of disaster recovery or business continuity.

How you make that choice has to be based on how long your business can cope without its access to the applications and data it normally relies on?
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