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14/08
2015
Telecoms fraud: The hot topic businesses cannot ignore
Posted by Caroline Moore on 14/08 at 02:48 PM Dial through fraud,
Telecoms fraud image

In the most recent issue of Comms Dealer – one of the industry’s leading publications – an entire double-page spread was dedicated to the topic of telecoms fraud.In recent years, we have regularly informed our customers about the threat of dial-through fraud and phone...

11/08
2015
Save your capex and switch to opex with a cloud telephone system
Posted by Paul Marshall on 11/08 at 09:11 AM Cloud services, Telephone systems,
Saving capex with a cloud phone system image

Telephone systems need upgrading from time to time so they do not become obsolete and leave your business in a vulnerable position if it fails.Some businesses try to avoid replacing their telephone system for as long as possible to avoid the capital expenditure involved...

03/08
2015
Home working made easy with cloud telephony
Posted by Paul Marshall on 03/08 at 08:48 AM Unified communications,
Home worker image

When you discuss home working with some businesses, many are reluctant to embrace the idea due to cost. This barrier has been broken down with advent of cloud telephone systems.There are costs involved with traditional telephone systems as connectivity and VPN accounts...

17/07
2015
Infographic: Benefits of SIP
Posted by Caroline Moore on 17/07 at 10:10 AM Images and graphics, SIP,

With more and more businesses asking us what the benefits are of migrating to SIP in place of traditional PSTN or ISDN telephone lines, we thought it would be easier to provide an infographic to clearly spell them out.It's not just about cutting costs - which can equate...

14/07
2015
How will your business use SIP?
Posted by Paul Marshall on 14/07 at 11:48 AM SIP,

Businesses across the UK are choosing to migrate to SIP as way of saving money on their phone bills, but for others, the flexible disaster recovery (DR) solutions it offers is just as attractive.For many companies, cost savings can be achieved by using existing...

10/07
2015
Allow customers to talk to you the way they want to
Posted by Caroline Moore on 10/07 at 11:48 AM Contact centre, Unified communications,
Texting to communicate image

With the Institute of Engineering and Technology (IET) calling for text messages to be used in an emergency, the topic of allowing customers to talk to you in the way they choose is back in the spotlight.In a report called Contacting Emergency Services in the Digital...

07/07
2015
New businesses enjoy the flexibility and stability of cloud telephone system
Posted by Caroline Moore on 07/07 at 03:00 PM Cloud services, Telephone systems,
Cloud phone systems image

Having just completed a case study on a business that has started using our cloud voice service, it struck me that similar businesses should consider an off-site telephony solution as an option too.The business in question was a new business. The husband and wife team...

03/07
2015
Does your business need FTTC or EFM?
Posted by David Brace on 03/07 at 02:56 PM Internet connectivity,
FTTC or FMS image

When deciding to upgrade their Internet connectivity, most businesses will be faced with the choice of either fibre to the cabinet (FTTC) or Ethernet first mile as the most cost-effective ways of gaining faster speeds. But it’s not just about speed.... FTTC, or...

30/06
2015
Businesses cannot afford to ignore SIP trunks
Posted by Paul Marshall on 30/06 at 02:35 PM SIP,
SIP calls image

With BT announcing a firm date to switch off all its PSTN and ISDN services, we think UK businesses should consider switching to a SIP service sooner rather than later.During a BT Group Q3 2014/15 results announcement, CEO Gavin Patterson stated that BT intends to...

18/06
2015
Halt the hikes with fixed line rental
Posted by Rick Howard on 18/06 at 01:27 PM Landlines and calls,
Halt the hike image

It’s that time of year again...when BT increases its premium line rental costs. Not exactly a joyful experience but one that could be easily avoided with a simple fixed rate.On July 1, BT’s line rental will increase by about £1 per month for all PSTN, ISDN2 and ISDN30...

15/06
2015
Scrapping the MAC code makes changing connectivity supplier so much easier
Posted by Rick Howard on 15/06 at 12:54 PM Internet connectivity,
Scrap the MAC image

Businesses will shortly find it much easier to swap Internet connectivity suppliers following changes to the MAC process.Previously, you could only change Internet service provider or ISP by obtaining a MAC code (migration authorisation code) from your existing supplier,...

09/06
2015
Why an office relocation is the perfect time to review your IT and technology strategy
Posted by Simon Dunstan on 09/06 at 03:51 PM Large enterprises, SMEs, Relocation,
Moving office image

Relocating your business is a great opportunity to review your communications and network infrastructure to ensure that your new offices are as efficient as possible. New surroundings can inspire new ideas for growth, and growth can only happen if efficient IT technology...

05/06
2015
Rise in uptake of Broadband Connectivity Vouchers
Posted by David Brace on 05/06 at 03:48 PM Internet connectivity,
Broadband Connectivity Vouchers webinar image

The latest bulletin from BDUK, the body behind the Government-funded Broadband Connectivity Vouchers scheme, has revealed a “significant rise in interest” since the number of SuperConnected Cities was increased from 22 to 50 on April 1.As an approved connectivity...

02/06
2015
Infographic: Beating communication complexity in the manufacturing industry
Posted by Simon Dunstan on 02/06 at 03:52 PM Images and graphics, Manufacturing, Unified communications,
communications complexity in the manufacturing sector image

Manufacturers can realise bottom‐line benefits by optimising their communications. UC solutions can provide quantifiable cost savings, while also improving workforce efficiency, increasing employee productivity and enhancing customer satisfaction.UC can:Reduce...

26/05
2015
UC: Keep it simple for maximum satisfaction
Posted by James Hooker on 26/05 at 03:50 PM Large enterprises, SMEs, Unified communications,
UC top three mistakes image

Some of the compelling reasons to deploy a unified communications (UC) solution include greater employee productivity, faster responsiveness to customers and lower operating expenses.So why do some organisations feel that their UC solution has delivered little more than...

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