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15/05
2015
Integrate your communications to benefit your school
Posted by Adam Williams on 15/05 at 03:43 PM On-premise telephone systems, Education,

Schools often replace their telephone systems because their existing one has become obsolete, but their transition to a new solution should also be viewed as real opportunity to utilise new communications technology that can enhance the day-to-day experience of staff,...

12/05
2015
Would you recognise the signs that tell you your school telephone systems needs replacing?
Posted by Adam Williams on 12/05 at 03:43 PM Education,

As I sit right next to our business development team, I listen to them talking to their school contacts all day long and hear them warn them of the dangers of leaving it too late to replace an aging telephone system.No doubt many of these contacts hear the same message...

08/05
2015
Infographic: Beating communications complexity for the education sector
Posted by Caroline Moore on 08/05 at 03:43 PM Images and graphics, Education, Unified communications,
Complex communications in Education image

In today's education environment, efficient communication is crucial. Schools, colleges and universties are now adopting phone systems with unified communications (UC) to reap the technology benefits, including cost savings as well as increased student and staff...

05/05
2015
Communication and collaboration: the way forward
Posted by Adam Williams on 05/05 at 11:49 AM Large enterprises, SMEs, Unified communications,
Collaboration image

The last few years have seen a dramatic increase in the convergence of communications and technologies, consequently expanding the possibilities for technology-enabled collaboration.In today’s fast-paced environment, companies need their employees to perform smarter and...

30/04
2015
Helping the healthcare industry connect, communicate and collaborate
Posted by James Hooker on 30/04 at 11:32 AM Healthcare, Unified communications,
Doctors using VC and UC image

Organisations in the healthcare industry today are under a huge amount of pressure: they are expected to deliver quality patient care, streamline care delivery processes and improve business processes all in an environment of reduced budgets and ongoing staff...

24/04
2015
Improving the retail experience through unified communications
Posted by Simon Dunstan on 24/04 at 03:07 PM Unified communications,
Using UC in retail image

Succeeding in today’s highly competitive retail business environment is tougher than ever. The way consumers shop, interact and communicate with brands has changed dramatically and there is added pressure to uphold the first-rate customer service that consumers have come...

21/04
2015
Hard and soft benefits of unified communications
Posted by Simon Dunstan on 21/04 at 11:29 AM Large enterprises, SMEs, Unified communications,
UC benefits image

The business case for unified communications (UC) includes many benefits, but since no two businesses are exactly the same, the specific benefits will vary from firm to firm.A hard business benefit is one that is directly measurable, as a result of implementing the...

14/04
2015
How do your customers want to talk to you?
Posted by Simon Dunstan on 14/04 at 11:29 AM Large enterprises, SMEs, Contact centre,
Multimedia contact centre image

Compelling statistics According to Ovum¹, more than 90% of customer contacts in 2001 were voice-based, while fewer than 5% were sent by email. A more recent report by Forrester² states that voice is still the primary communication channel used across all demographics but...

07/04
2015
Infographic: Tips for improving your contact centre
Posted by Caroline Moore on 07/04 at 11:25 AM Images and graphics, Contact centre,
Shoretel Contact Centre tips image

If your business uses a contact centre, you are going to be a business that cares about customer service. Contact centres are all about delivering customer service.But contact centres have evolved. They now embrace multi-media exchanges and are integrated with business...

27/03
2015
Make your guests feel at home with a decent WiFi solution
Posted by David Brace on 27/03 at 12:05 PM Hospitality, Internet connectivity,
Camping WiFi image

Guests expect decent WiFi whether they are staying in a hotel, B&B, lodge, chalet or caravan park.WiFi is regarded as a standard utility, not just relied upon by business travellers, but by holidaymakers who want to check their emails, use social media, browse the...

24/03
2015
On the road but integrated
Posted by Adam Williams on 24/03 at 10:18 AM Large enterprises, Unified communications,
Mobile workers thrive on UC image

Work is often no longer about where you are; it’s about what you do. Your sales team can work from just about anywhere: the office, the home, a coffee shop, a hotel foyer or even an airport terminal.   Open communication is vitalThe lines of communication need to remain...

20/03
2015
Don’t let poor WiFi or limited bandwidth ruin your visitor reviews
Posted by David Brace on 20/03 at 12:57 PM Hospitality, Data networks, Internet connectivity,
Campsite WiFi image

The holiday season is now on its way with just a few weeks until Easter. No doubt you are putting the finishing touches to your campsite or caravan, chalet or lodge park ahead of the 2015 season.But what about your WiFi?Extensive WiFi coverage and sufficient Internet...

16/03
2015
Do your customers feel welcome first time and every time?
Posted by Andrew Beswick on 16/03 at 12:47 PM SMEs, Telephone systems,
Telephone systems for small to medium businesses

Any successful business knows that good customer service is key to their success.It doesn't matter what business you are in, a telephone system that enables you to handle incoming calls professionally, efficiently and rapidly can win and, crucially, keep business.  So...

13/03
2015
Attract and retain good staff with UC
Posted by Adam Williams on 13/03 at 11:30 AM Large enterprises, SMEs, Unified communications,
Retain young workers with UC image

Today’s younger workers have higher expectations of technology than their older colleagues.Workers born between 1965 and 1980, the so-called Generation X, are the first generation to grow up with computers. As a result, Gen-X workers are technology-savvy and have strong...

09/03
2015
It’s time to take back your profits
Posted by Andrew Beswick on 09/03 at 12:01 PM Telephone systems,
Small medium business owners telephone system image

Is the cost of doing business eating into your profits?If you're like most small or medium enterprise owners, figuring out how to reduce the cost of doing business and increase margins is always at the top of your mind.The question is: Have you considered what an...

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