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Unified communications: giving you and your customers choice

Unified communications (commonly abbreviated to UC) is a technology that many companies are backing at the moment in an aim to improve their customer service experience.

In a recent survey published by Frost and Sullivan, the results revealed that more than 60% of respondents had already...

It never rains but it pours

This phrase seems all too true these days. Rain is either conspicuous by its absence or is so plentiful it causes damage.

There are a number of preparations that can be put in place to ensure your business remains operational despite the challenges that may be thrown at us by our great...

WiFi access key for communication for hospice patients

The age of BYOD is not just reserved for the workplace. People like to stay in touch wherever they are, even when, or especially when, they are unwell.

This became apparent when SWComms installed a wireless data network for Dorothy House Hospice Care.

Simon Dunstan, senior account manager,...

Using telephone systems to rapidly answer nurse call alerts in hospices

Integrating a modern telephone system with a hospice’s patient alarm system will help nursing staff arrive at emergency situations faster.

Most hospices have an alert system in place whereby patients pull a cord or press a button to request urgent help.

If a nurse is with another patient...

Integrating hospice staff with IP telephony

IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.

A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of providing care and...

Maximise productivity using smartphones and tablets at work

Smartphones and tablets are becoming a more common feature of the workplace and it is a trend that is only set to grow as businesses embrace mobility solutions to boost productivity.

Recent statistics from Canalys show that in 2012, 53 million people in the UK had a smartphone. Their...

Improve staff training with call recording

If your business demands excellent customer service, you need to know that the people who handle your customer calls have the right communications skills. Training is therefore crucial.

Call recording can prove an essential aid to improve your training to ensure it is both meaningful and...

It’s a new school year: do you have any plans?

Schools and colleges are continually changing in order to keep step with population shifts, revised curriculums and developing pupil and teacher needs. So, you may be in the process of or planning to:

  • Expand your site
  • Refurbish existing buildings 
  • Federate with other schools
  • Move to...

Are you ready for the Bring You Own Device (BYOD) revolution?

For many people, “going to work” used to mean sitting behind a desk for the day, with a desktop computer and a telephone handset. However, businesses are changing and the workplace can now be anywhere; at the office, in the car, at home, at a customer site, in a hotel room or in another...

Broadcast messages to pupils with your school telephone system

Using a telephone system to save receptionists having to repeat the same message over and over again will save school staff valuable time.

Parents and carers often ring in with similar queries about the timing of an event such as a school play, a parents’ evening, etc or to see if an event...

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