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Infographic: Do you remember the 80s?
Posted by Caroline Moore on 17/11 at 03:10 PM Images and graphics, Unified communications,
80s desk image

You may not be old enough to remember the 1980s, but many of us are or have seen enough films and television programmes to have an idea of what it was like.The purpose of this look back in time is to compare the way we worked 30 years ago to the way we can work now.In...

Are you benefiting from the competitive advantages offered by cloud-based CRM services?
Posted by Tony Watkins on 12/11 at 12:06 PM Cloud services, Data centre,
Cloud CRM services image

To print or not to print? Do you email PDFs and send URL links? Do you compose an email or use instant messaging? Do you have visibility of someone’s availability and presence without physically driving to any fixed office location?The 80s and 90s saw companies change...

Black Friday and Cyber Monday hosting – seven tips
Posted by Tony Watkins on 06/11 at 02:00 PM Data centre, Retail,
Black Friday image

Cyber Monday strikes this year on November 30 and follows Black Friday on November 27. Both dates on the calendar stem from the US where retailers traditionally have low prices on these days.Widely regarded as the busiest online shopping day of the year, it’s met with...

Fog closes airports…but it should not prevent you from closing business
Posted by Caroline Moore on 04/11 at 02:37 PM Unified communications, Video conferencing,
Use VC to escape the fog image

When my family and I arrived in Dublin to get our connecting flight back to the UK from Boston this week, the buzz word around the terminal was ‘fog’.Our flight to Heathrow was delayed by three hours but for many their flights were simply cancelled. The delay was...

Cloud telephony - a solution for all businesses?
Posted by Paul Marshall on 28/10 at 10:18 AM Videos and webinars, Cloud services, Telephone systems,

Cloud-hosted telephony is the perfect solution for businesses that want to move with the times by investing in a quality telephone system but do not want to incur significant capital outlay in the process.But does it suit all businesses?We believe a cloud-hosted IP...

Schools are at risk from phone hacking
Posted by Yvonne Dennis on 23/10 at 12:32 PM Dial through fraud, Education, Telephone systems,
Phone hacking warning to schools image

We have often issued warnings to businesses and public sector organisations about the threat of phone hacking or dial-through fraud, but we have never issued a specific warning to schools.Until today....I recently made contact with the bursar of Hillbourne Primary in...

Five solutions to your school’s telephony problems
Posted by Sophie Down on 20/10 at 01:36 PM Education, Telephone systems,
Five solutions for school telephone systems images

If you’re a staff member at a busy school, you’ll understand the array of day-to-day demands and that there really isn’t much time to spare.Consequently, your school’s telephone system needs to be the very best. As an organisation providing an important service to...

Relying on Skype is risky business
Posted by Paul Marshall on 16/10 at 08:04 AM Video conferencing,
Video conferencing better than Skype image

Skype users have had a raw deal recently. The latest breakdown affected users in the UK, Europe, Australia, Japan and Brazil.Recent issues meant Skype users could not change their status, start Skype calls or see their contacts. Although the breakdown did not affected...

Unified messaging eases the message taking process in schools
Posted by Adam Williams on 13/10 at 10:35 AM Education, Unified communications,
Unified messaging in schools image

The way school receptionists have traditionally taken messages in schools is riddled with risk. No offence to reception staff – as they are a precious resource – but anything written on a piece of paper could very well get lost.Telephone calls to staff will usually come...

Obsolete school telephone systems – let us spell out the risks
Posted by Khaled El-Din on 08/10 at 10:33 AM Education, Telephone systems,
Obsolete school telephone systems image

We recently asked one of our education case study subjects why they needed to replace their telephone system and how they came to find us. The answer, as is the case with too many of our new customers, was that their school telephone system had become obsolete and they...

Give your school receptionist a better start to the day
Posted by Adam Williams on 05/10 at 12:17 PM Education, Telephone systems,
School telephone system image

The first hour of any school receptionist’s day is a fraught one. It is the first time parents, carers, teachers, suppliers and other interested parties can call into the schools – either in person or on the phone.Put yourself in their position. They have to handle...

Want to offer your visitors better Wi-Fi access next season?
Posted by Caroline Moore on 29/09 at 11:33 AM Internet connectivity,
Hotel wifi image

The summer holiday season has come to an end and no doubt campsite, caravan sites, holiday parks and hotels will being taking time to reflect on the success of the last few months.One question: How did your Wi-Fi perform?Extensive Wi-Fi coverage and sufficient Internet...

Do your pupils and employees need a digital detox?
Posted by David Brace on 21/09 at 01:35 PM Education, Large enterprises, SMEs, Web filtering,
Digital detox image

If you think back to your school days, were you a pupil that was easily distracted? Did you gaze out the window yearning to be on the rugby pitch or tennis court? Did you doodle pictures on your exercise book or swap notes with your friend under your desk?We probably all...

Web filtering may prevent your school from hitting the news
Posted by David Brace on 10/09 at 01:31 PM Education, Web filtering,
Web filtering in schools image

Web filtering does not fill everyone with excitement and many schools still feel they do not need it...until they make headline news.Buying new hardware or ordering a superfast networking infrastructure is so much more inspiring than a bit of software. Plus, your pupils...

Could blocking calls damage your business?
Posted by Khaled El-Din on 07/09 at 07:34 AM Internet connectivity, Telephone systems,
Grumpy receptionist image

Want to be more competitive, productive and profitable? Every business wants that but many are missing out on learning more about the tools that can help them by continually blocking calls from new suppliers.The company I work for relies on our business development team...

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