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Can GP surgeries accommodate the 24/7 society?

Some GP surgeries have been offered the chance to become involved in a pilot to open their doors from 8am to 8pm, seven days a week. How can the telecommunication industry help them in this Government-let quest to accommodate a 24/7 society?

Prime Minster David Cameron announced £50 million...

Can’t get your head around the cloud but think you need to?

IT consumption is beginning to change with more businesses beginning to invest in cloud services.

It’s not a landslide transition. A report from analysis experts Canalys* estimates investment in cloud services will more than double from 3% of UK IT spending in 2012 to 7% by 2016, but is a...

Businesses that rely on data need a data centre

With businesses expected to move away from on-premises IT consumption and towards more managed, hosted and cloud services, data centres will need to be prepared for a rise in business customers.

A Canalys report* estimated that 71% of UK businesses were using an on-premises IT...

What are the advantages of using a local data centre?

When the term ‘data centre’ is mentioned, people often imagine glassy skyscrapers in London and Manchester but the reality is that there are local alternatives including our purpose-built data centre in Exeter which was designed to serve the business needs of customers in the South West.

...

IP telephone systems answer the needs of multi-site law firms

With client care at the forefront, law firms are always looking for ways to improve their customer service.

Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.

But this is not always easy due to...

4G UK rural broadband plans: Can they be achieved?

If you have managed to keep up with the Government’s goalpost shifting in recent times, the latest news is that 98% of the UK will (apparently) have 4G coverage by 2018. Whilst that all sounds very well and good, I wouldn’t go planning on moving your business to the village where you live...

It’s 2014. What will change for your GP surgery this year?

GP surgeries are continually changing in order to keep step with new Government initiatives, NHS demands and ever-changing patient and staff needs. So, you may be in the process of or planning to:

  • Extend your hours
  • Embrace new communications technology
  • Expand or refurbish your site
  • ...

NHS England order GP surgeries to stop using 084 numbers - what can you do?

084 numbers have hit the headlines again with NHS England ordering GP surgeries to stop using them altogether.

Where practices are tied into ongoing contracts, NHS England has asked them to switch to a cheaper geographic number.

It was not too long ago that it seemed most GP surgeries had...

Use call recording to help facilitate GP telephone triage

As the demand on GPs’ time continues to rise, it is understandable that many practices view telephone triage and consultations as a way of safely managing increasing demand while also meeting patients’ need for a timely response to their request for healthcare.

The purpose of triage, as...

A guide to telephone fraud threats

There are many types of telephone system fraud but all result in a company paying for calls that were not made by or on behalf of the company in its normal course of business.

Some of these frauds are perpetrated by employees and others through criminals hacking into the network.

There are...

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