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03/02
2014
Fighting the threats to your school’s network
Posted by Caroline Moore on 03/02 at 03:31 PM Education, Web filtering, Education,
Education sector blog image

The stats on spam and viruses are alarming. They are even more alarming when you are trying to protect young people from the dangers that lurk on the web, which ultimately pose a threat to your school’s network.Here are some of those stats...500% increase in the...

03/02
2014
What are the key pressures on school telephone systems?
Posted by Caroline Moore on 03/02 at 02:18 PM Education, On-premise telephone systems, Education,
Blog education sector image

School receptionists are particularly busy at the start and the end of the day when there is a large influx of incoming calls.The nature of these calls can include:Pupil illness Mislaid or forgotten kit Event timings Late pick-ups After-school clubsModern...

03/02
2014
Schools: the age of messages on post-it notes is over!
Posted by Caroline Moore on 03/02 at 09:47 AM Videos and webinars, Education, On-premise telephone systems, Education,

Getting messages to staff in schools can be a nightmare with post-it notes left in pigeon holes or stuck in registers for collection at a later date. But what if your school had secure and reliable virtual pigeon holes?The very nature of a school means most members of...

16/01
2014
Practice managers: help ease call traffic with your own DDI
Posted by Caroline Moore on 16/01 at 04:51 PM Videos and webinars, Healthcare, Landlines and calls, Healthcare,

GP surgery practice managers can help ease call traffic at busiest times of the day by making efficient use of DDI numbers.Direct dial-in numbers or DDIs, as they are commonly referred to, allow people to call practice managers without having to go through reception...

13/01
2014
Use web and email filtering to remain cyber streetwise
Posted by Caroline Moore on 13/01 at 01:40 PM SMEs, Web filtering, Cloud services,
SWComms blog image

Web and email filtering are two of the most useful weapons in the fight against cyber crime.The Government has launched a new scheme, funded by the National Cyber Security Programme, called Cyber Streetwise in a bid to encourage SMEs to avoid the risk of cyber-attacks by...

10/01
2014
Cultural shift beckons for GP surgeries
Posted by Caroline Moore on 10/01 at 05:18 PM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Healthcare, Telephone systems, Unified communications,

GP surgeries are facing a cultural shift as Government plans for extended hours begin to be implemented.They have been asked to consider extending their opening hours to 8am to 8pm or later and into the weekend.The Government has also asked surgeries to consider...

09/01
2014
Infographic: Telephone triage and the need for call recording
Posted by Caroline Moore on 09/01 at 09:36 AM Images and graphics, Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.Telephone triage has been heralded as one way GP surgeries can cope with appointments...

09/01
2014
Infographic: Why have NHS England ordered GP surgeries to stop using 084x numbers?
Posted by Caroline Moore on 09/01 at 09:18 AM Images and graphics, Healthcare, Landlines and calls, Healthcare,
SWComms healthcare blog image

This infographic illustrates why NHS England had ordered GP surgeries to stop using 084 numbers and how queuing functionality provided by these numbers can be achieved using modern telephone systems.For more detail on why you should switch from using 084 numbers and...

30/12
2013
Still no superfast broadband?
Posted by Caroline Moore on 30/12 at 09:01 AM Large enterprises, SMEs, Internet connectivity, Internet connectivity,
Still no superfast broadband image

With announcements popping up across the UK on the latest areas to benefit from superfast broadband, it can be hard to feel their joy if you are still suffering from slower broadband speeds.Most recently, it has been announced that 44,000 homes and businesses in Devon...

24/12
2013
Can GP surgeries accommodate the 24/7 society?
Posted by Caroline Moore on 24/12 at 12:00 AM Healthcare, On-premise telephone systems, Unified communications, Healthcare,
SWComms healthcare image

Some GP surgeries have been offered the chance to become involved in a pilot to open their doors from 8am to 8pm, seven days a week. How can the telecommunication industry help them in this Government-let quest to accommodate a 24/7 society?Prime Minster David Cameron...

09/12
2013
Can’t get your head around the cloud but think you need to?
Posted by Caroline Moore on 09/12 at 01:33 PM Large enterprises, SMEs, Cloud services,
Cloud-based networks image

IT consumption is beginning to change with more businesses beginning to invest in cloud services.It’s not a landslide transition. A report from analysis experts Canalys* estimates investment in cloud services will more than double from 3% of UK IT spending in 2012 to 7%...

09/12
2013
Businesses that rely on data need a data centre
Posted by Caroline Moore on 09/12 at 01:30 PM Large enterprises, SMEs, Data centre services, Data centre,
Our data centre image

With businesses expected to move away from on-premises IT consumption and towards more managed, hosted and cloud services, data centres will need to be prepared for a rise in business customers.A Canalys report* estimated that 71% of UK businesses were using an...

09/12
2013
What are the advantages of using a local data centre?
Posted by Caroline Moore on 09/12 at 01:27 PM Large enterprises, SMEs, Data centre services, Data centre,
SWComms data centre image

When the term ‘data centre’ is mentioned, people often imagine glassy skyscrapers in London and Manchester but the reality is that there are local alternatives including our purpose-built data centre in Exeter which was designed to serve the business needs of customers in...

09/12
2013
IP telephone systems answer the needs of multi-site law firms
Posted by Caroline Moore on 09/12 at 12:00 AM Legal, On-premise telephone systems, Law firms,
SWComms blog post image

With client care at the forefront, law firms are always looking for ways to improve their customer service.Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.But this is not...

03/12
2013
4G UK rural broadband plans: Can they be achieved?
Posted by Caroline Moore on 03/12 at 08:10 AM Large enterprises, SMEs, Internet connectivity, Mobiles, Mobiles,
4G UK rural broadband plans image

If you have managed to keep up with the Government’s goalpost shifting in recent times, the latest news is that 98% of the UK will (apparently) have 4G coverage by 2018. Whilst that all sounds very well and good, I wouldn’t go planning on moving your business to the...

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