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09/12
2013
IP telephone systems answer the needs of multi-site law firms
Posted by Caroline Moore on 09/12 at 12:00 AM Legal, On-premise telephone systems, Law firms,
SWComms blog post image

With client care at the forefront, law firms are always looking for ways to improve their customer service.Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.But this is not...

03/12
2013
4G UK rural broadband plans: Can they be achieved?
Posted by Caroline Moore on 03/12 at 08:10 AM Large enterprises, SMEs, Internet connectivity, Mobiles, Mobiles,
4G UK rural broadband plans image

If you have managed to keep up with the Government’s goalpost shifting in recent times, the latest news is that 98% of the UK will (apparently) have 4G coverage by 2018. Whilst that all sounds very well and good, I wouldn’t go planning on moving your business to the...

02/12
2013
It’s 2014. What will change for your GP surgery this year?
Posted by Caroline Moore on 02/12 at 03:35 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog image

GP surgeries are continually changing in order to keep step with new Government initiatives, NHS demands and ever-changing patient and staff needs. So, you may be in the process of or planning to:Extend your hours Embrace new communications technology Expand or...

02/12
2013
NHS England order GP surgeries to stop using 084 numbers - what can you do?
Posted by Caroline Moore on 02/12 at 03:27 PM Healthcare, Landlines and calls, Healthcare,
SWComms healthcare blog post image

084 numbers have hit the headlines again with NHS England ordering GP surgeries to stop using them altogether.Where practices are tied into ongoing contracts, NHS England has asked them to switch to a cheaper geographic number.It was not too long ago that it seemed...

02/12
2013
Use call recording to help facilitate GP telephone triage
Posted by Caroline Moore on 02/12 at 03:19 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog post image

As the demand on GPs’ time continues to rise, it is understandable that many practices view telephone triage and consultations as a way of safely managing increasing demand while also meeting patients’ need for a timely response to their request for healthcare.The...

27/11
2013
A guide to telephone fraud threats
Posted by Caroline Moore on 27/11 at 11:08 AM On-premise telephone systems, Dial through fraud,
SWComms blog post image

There are many types of telephone system fraud but all result in a company paying for calls that were not made by or on behalf of the company in its normal course of business.Some of these frauds are perpetrated by employees and others through criminals hacking into the...

07/11
2013
Unified communications: giving you and your customers choice
Posted by Caroline Moore on 07/11 at 10:50 AM Large enterprises, SMEs, Unified communications, Unified communications,
SWComms Unified Communications blog post image

Unified communications (commonly abbreviated to UC) is a technology that many companies are backing at the moment in an aim to improve their customer service experience.In a recent survey published by Frost and Sullivan, the results revealed that more than 60% of...

23/10
2013
It never rains but it pours
Posted by Caroline Moore on 23/10 at 02:18 PM Large enterprises, SMEs,
SWComms blog post image

This phrase seems all too true these days. Rain is either conspicuous by its absence or is so plentiful it causes damage. There are a number of preparations that can be put in place to ensure your business remains operational despite the challenges that may be thrown at...

07/10
2013
WiFi access key for communication for hospice patients
Posted by Caroline Moore on 07/10 at 11:59 AM Videos and webinars, Healthcare, Data networks, Internet connectivity, Healthcare,

The age of BYOD is not just reserved for the workplace. People like to stay in touch wherever they are, even when, or especially when, they are unwell.This became apparent when SWComms installed a wireless data network for Dorothy House Hospice Care.Simon Dunstan,...

07/10
2013
Using telephone systems to rapidly answer nurse call alerts in hospices
Posted by Caroline Moore on 07/10 at 11:55 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

Integrating a modern telephone system with a hospice’s patient alarm system will help nursing staff arrive at emergency situations faster.Most hospices have an alert system in place whereby patients pull a cord or press a button to request urgent help.If a nurse is...

07/10
2013
Integrating hospice staff with IP telephony
Posted by Caroline Moore on 07/10 at 11:52 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of...

27/09
2013
Maximise productivity using smartphones and tablets at work
Posted by Caroline Moore on 27/09 at 11:34 AM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms blog post image

Smartphones and tablets are becoming a more common feature of the workplace and it is a trend that is only set to grow as businesses embrace mobility solutions to boost productivity.Recent statistics from Canalys show that in 2012, 53 million people in the UK had a...

25/09
2013
Improve staff training with call recording
Posted by Caroline Moore on 25/09 at 04:56 PM Videos and webinars, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,

If your business demands excellent customer service, you need to know that the people who handle your customer calls have the right communications skills. Training is therefore crucial.Call recording can prove an essential aid to improve your training to ensure it is...

25/09
2013
It’s a new school year: do you have any plans?
Posted by Caroline Moore on 25/09 at 02:10 PM Education, On-premise telephone systems, Education,
SWComms blog post image

Schools and colleges are continually changing in order to keep step with population shifts, revised curriculums and developing pupil and teacher needs. So, you may be in the process of or planning to:Expand your site Refurbish existing buildings  Federate with other...

25/09
2013
Are you ready for the Bring You Own Device (BYOD) revolution?
Posted by Caroline Moore on 25/09 at 01:13 PM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms blog post image

For many people, “going to work” used to mean sitting behind a desk for the day, with a desktop computer and a telephone handset. However, businesses are changing and the workplace can now be anywhere; at the office, in the car, at home, at a customer site, in a hotel room...

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