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The rise of spim – and how it could affect your business and your customers
Posted by Ash Khagram on 28/02 at 10:21 AM Office 365, Security, Unified communications,
the rise of spim image

The rise of unified communications and instant messaging brings benefits of improved communication, collaboration and customer service. With one simple click, you can open a window, begin a dialogue, group in colleagues, customers and other parties, share screens and work...

Control your ongoing costs with a modern phone system
Posted by Andrew Beswick on 24/02 at 10:16 AM SIP, Telephone systems,
Cost control image

Every business is keen to save money by controlling their costs. There are a number of ways that this can be achieved with a modern telephone system.In-house management Providing businesses with a user-friendly, management platform virtually eradicates the need to call...

GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.Telephone triage has been heralded as one way GP surgeries can cope with appointments...

Could your legacy phone system be costing you money?
Posted by Caroline Moore on 17/02 at 10:07 AM Telephone systems,
Old telephone image

When I talk to businesses using ageing telephone systems, their main reason for doing so is always cost. It’s the typical, “If it ain’t broke don’t fix it” attitude.But I would seriously challenge that point of view based on financial considerations alone as...

eBook: Calculate the long-term servings of agile communications
Posted by Caroline Moore on 14/02 at 09:57 AM SIP,
Agile SIP image

Businesses must become more agile in order to stay relevant.The right communications solution can help to lower costs and provide flexibility so your staff can remain efficient.For instance, traditional ISDN lines are expensive. Each change that your business requests...

Broadcast messages to pupils with your school telephone system
Posted by Adam Williams on 10/02 at 09:55 AM Education, Telephone systems,
Image of children running at sports day

Repeating the same information over and over again is tedious at best but is time wasting at worst.This is a common occurrence for school reception staff, especially when an event is thrown into doubt.Using the age-old example of sports day, the weather in the UK can...

Avoid doing the card reader cha-cha-cha
Posted by Ash Khagram on 07/02 at 09:53 AM Hospitality, Internet connectivity, Retail, Wi-Fi,
Image of a credit card reader

I recently went for drinks at a hotel where I witnessed the barman perform the card reader cha-cha-cha brandishing the card reader in the air to “catch some WiFi”. As amusing as it was to watch, it took him a few minutes to find the connectivity sweet spot and authorise my...

The motivations of a hacker
Posted by Ash Khagram on 03/02 at 09:49 AM Data centre, Security,
Image of a hacker

Cyber-attacks are on the increase. Last year, proved to be a difficult year for many businesses including Tesco, Ashley Madison, TalkTalk and other large businesses. Small and medium businesses aren’t escaping the brunt of the attacks either with a reported seven million...

Why do IP networks need SD-WAN?
Posted by Matt Needs on 31/01 at 09:41 AM Data networks,
Data networks image

Arguably one of the biggest additions to the wide area network (WAN) in recent years is software defined wide area networking, referred to as SD-WAN or iWAN). SD-WAN is commonly mistaken for SDN (software defined networking). Both technologies closely resemble each other...

eBook: 5 common concerns about moving to SIP
Posted by Simon Dunstan on 27/01 at 09:46 AM SIP,
Top 5 SIP

When first considering a new technology for your business, there are any number of variables you need to consider.SIP trunking and Voice over IP (VoIP) telephony is no different.Fortunately many of these concerns are unfounded.Our free guide - 5 common concerns about...

eBook: Why your supplier could be costing you more money
Posted by Russell Smith on 24/01 at 04:19 PM SIP,
Stacked pound coins image

If you’ve been tied into an ISDN contract for a number of years with your current provider it’s easy to become complacent with your existing solution.If it meets your current business needs then why would you ask your current provider about alternative solutions?Well...

The light and dark sides of IoT
Posted by Ash Khagram on 20/01 at 04:13 PM Security, Wi-Fi,

The buzz phrase “Internet of Things” (IoT) has been used quite heavily in the IT industry in the last four years with more and more people embracing this technology at home and in the workplace.Even now, you might be wearing some form of IoT device on you that monitors...

Big businesses invest in UK data centres
Posted by Colin Woods on 17/01 at 04:04 PM Data centre,
UK data centres image

Big data is everywhere with more people generating user generated content (UGC) through a variety of devices which means the tech world is having to find extra data storage space. With customer data expected to reach 1.7 Mbps per person by 2020 through due to work...

School web filtering – the old way vs the new way
Posted by Caroline Moore on 16/01 at 03:56 PM Images and graphics, Education, Web filtering,

Traditionally, not-for-profit organisations have supplied web filtering tools to the education sector at county council level.However, these were not flexible enough to give IT and network managers the tools they wanted to manage their own access parameters.They...

Keep your business on the rails
Posted by Ash Khagram on 13/01 at 03:38 PM Cloud services, Internet connectivity, Office 365, Telephone systems, Unified communications,
Railway tracks image

Twenty years ago, businesses would more or less grind to a halt when the UK was affected by bad weather, industrial action or major incidents.   With transport strikes on the increase and the yearly risk of rain, snow and other elements affecting your staff’s ability to...

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