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21/02
2017
GPs and practice managers: Telephone triage and the need for call recording
Posted by Jane Atkins on 21/02 at 10:10 AM Images and graphics, Healthcare, On-premise telephone systems,
healthcare image

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more...

09/08
2016
Call queuing is favoured by GP surgeries
Posted by Russell Smith on 09/08 at 10:00 AM Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

A busy morning at a GP surgery sees receptionists trying to manage a number of calls coming in all at the same time from a long list of patients. The last thing these probably poorly callers need is to be met by an engaged tone.During this influx of calls, reception staff are also...

29/07
2016
Infographic: How GP surgeries can deal with incoming calls
Posted by Sophie Down on 29/07 at 10:00 AM Images and graphics, Healthcare, Telephone systems,

Busy mornings at GP surgeries can result in stressed out staff in reception trying to deal with incoming queries. This common scenario however can be helped with functions on a telephone system that allow the surgery to handle these calls in a more efficient manner. Our...

15/07
2016
Call recording – why it should matter to your business
Posted by Glenn Fletcher on 15/07 at 10:00 AM Healthcare, Large enterprises, Legal, SMEs, Telephone systems,
Call recording image

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.More and more of these are embracing and adopting the benefits that call recording...

28/05
2014
Webinar recording for GP surgeries: Using telephony technology to cope with 2014’s challenges
Posted by Caroline Moore on 28/05 at 04:41 PM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,
swcomms blog post image

In this recording of this free webinar designed specifically for GP surgery practice managers and/or IT or network managers, our top business advisor to health professionals, Adam Williams advised on using telephony technology to cope with 2014's challenges.

22/04
2014
My GP surgery telephone system is 5 years old. So what?
Posted by Caroline Moore on 22/04 at 06:31 PM Healthcare, On-premise telephone systems, Healthcare, Telephone systems,
swcomms healthcare blog post image

If it’s not broke, don’t fix it.A well-worn phrase often bandied around but can organisations like GP surgeries really afford to take that view when it comes to their telephone system - their patients’ main link to their healthcare services.But what are the risks of having a...

22/04
2014
Joined-up communications for multi-site estate agents
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Estate agents, Telephone systems, Unified communications,

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation is.Bradleys...

22/04
2014
Queue incoming calls to GP surgeries to reduce patient and staff stress
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP...

16/01
2014
Practice managers: help ease call traffic with your own DDI
Posted by Caroline Moore on 16/01 at 04:51 PM Videos and webinars, Healthcare, Landlines and calls, Healthcare,

GP surgery practice managers can help ease call traffic at busiest times of the day by making efficient use of DDI numbers.Direct dial-in numbers or DDIs, as they are commonly referred to, allow people to call practice managers without having to go through reception staff.This...

10/01
2014
Cultural shift beckons for GP surgeries
Posted by Caroline Moore on 10/01 at 05:18 PM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Healthcare, Telephone systems, Unified communications,

GP surgeries are facing a cultural shift as Government plans for extended hours begin to be implemented.They have been asked to consider extending their opening hours to 8am to 8pm or later and into the weekend.The Government has also asked surgeries to consider alternative ways...

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