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24/06
2013
Solve disputes and train staff with call recording
Posted by Caroline Moore on 24/06 at 10:27 AM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
SWComms call recording blog post image

Modern-day businesses demand excellent customer service, which means the people who handle clients’ calls, must be equipped with the right communications skills. They need to be able to handle a wide range of enquiries including dealing with any complaints or misunderstandings that...

24/06
2013
Contact centres improve your customer service
Posted by Caroline Moore on 24/06 at 10:23 AM Large enterprises, SMEs, On-premise telephone systems, Contact centre, Telephone systems,
SWComms Contact centres blog post image

Building mutually satisfying, long-term relationships with customers has never been more important, nor, arguably, more challenging for businesses in both the private and public sectors.As the marketplace becomes more competitive and customers’ expectations rise, businesses must be...

24/06
2013
Is your office secure?
Posted by Caroline Moore on 24/06 at 10:12 AM Large enterprises, SMEs, Web filtering, Cloud services,
SWComms Network security blog post

It is not enough to make sure your doors are locked and your alarm is switched on. Serious threats to business security and productivity lurk on the Internet and could be more financially damaging than a burglary.Threats that lie in wait attached to or embedded in an email or behind...

24/06
2013
Embrace mobility for communication on the move
Posted by Caroline Moore on 24/06 at 10:08 AM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms Mobility solutions blog post image

For many people, going to work used to mean sitting behind a desk for the day with a desktop computer and a telephone handset.But businesses, people and technology are changing and the workplace now needs to be anywhere: home, the car, a customer site, hotel room, a temporary...

24/06
2013
Save money and time with video conferencing
Posted by Caroline Moore on 24/06 at 10:05 AM Large enterprises, Unified communications, Video conferencing,
SWComms video conferencing blog post image

The economic climate has continued to put pressures on many budgets and while some businesses have survived the recession and are beginning to flourish again, they are still being cautious with their expenditure.An effective way to immediately save time and money for many businesses...

20/05
2013
SIP trunking: what are the top three benefits?
Posted by Caroline Moore on 20/05 at 10:29 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunking blog post image

SIP trunking is a cost-effective way of making calls over the Internet using leased lines and an IP-based telephone system to make business calls. Our latest blog and infographic details the three main benefits of SIP trunks to make it easier for businesses to make a decision on...

15/05
2013
What are SIP trunks? A simple explanation for businesses
Posted by Caroline Moore on 15/05 at 08:08 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunking blog post image

What are SIP trunks or what is SIP trunking are questions often asked by customers and prospects alike.It is a shame that a SIP trunk is not a tangible thing that you can just pick up and have a good look at, but the reality is that it is a language or protocol.Still confused?...

29/04
2013
Phreaking warnings need to be heeded
Posted by Caroline Moore on 29/04 at 10:26 AM Large enterprises, SMEs, Landlines and calls, On-premise telephone systems, Dial through fraud,
SWComms blog post image

Phreaking, toll or dial-through has been a hot topic of many emails, bill enclosures, website news stories and press releases sent out to our customers and prospects, but sometimes it takes a headline from a different source to make people sit up and take notice.A recent BBC Radio 4...

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