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22/04
2014
My GP surgery telephone system is 5 years old. So what?
Posted by Caroline Moore on 22/04 at 06:31 PM Healthcare, On-premise telephone systems, Healthcare, Telephone systems,
swcomms healthcare blog post image

If it’s not broke, don’t fix it.A well-worn phrase often bandied around but can organisations like GP surgeries really afford to take that view when it comes to their telephone system - their patients’ main link to their healthcare services.But what are the risks of having a...

22/04
2014
Estate agents use call recording to improve customer service
Posted by Caroline Moore on 22/04 at 04:40 PM Education, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents call recording image

Estate agents need excellent customer service so the communications skills of frontline staff are crucial. Training is an intrinsic part of making sure those skills are honed to perfection. Call recording can prove an essential aid to improve staff training to ensure it is both...

22/04
2014
So, my telephone is obsolete. It still works doesn’t it?
Posted by Caroline Moore on 22/04 at 04:36 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

The lights of your telephone system server in your comms room still blink and the handset on your desk still operates as usual. But your supplier has sent you a letter or email telling you that your telephone system has entered its end of life period or is now obsolete. So...

22/04
2014
Joined-up communications for multi-site estate agents
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Estate agents, Telephone systems, Unified communications,

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation is.Bradleys...

22/04
2014
Queue incoming calls to GP surgeries to reduce patient and staff stress
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP...

09/04
2014
Business relocation is more than booking the right sized van
Posted by Caroline Moore on 09/04 at 01:51 PM Hospitality, SMEs, Data networks, Internet connectivity, Landlines and calls, On-premise telephone systems, Relocation,
swcomms relocation blog post image

Congratulations. Your business is on the move. You’ve booked the removal team, had new stationery printed, had your post re-directed, but have you sorted your communications infrastructure? And have you remembered it in good time?Seamless business relocation is a strategic...

09/04
2014
Does your telephone system REALLY need a support contract?
Posted by Caroline Moore on 09/04 at 01:43 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

As a telephone system provider we feel support contracts are a must. Before you all chorus “You would,” let us explain why this type of protection is imperative to businesses.Many of us will have bought a washing machine, dishwasher, etc and been strong-armed into buying a guarantee...

02/04
2014
Estate agents: Can your telephone system cope with the 24/7 society?
Posted by Caroline Moore on 02/04 at 11:12 AM Estate agencies, On-premise telephone systems, Unified communications, Estate agents,
swcomms estate agent blog post image

The way people look for a new home has changed in line with the world’s move towards a 24/7 society. While most estate agencies have embraced the online property platform revolution, others have gone one step further by making sure they are on the other end of a phone when potential...

02/04
2014
Can estate agents ever afford to miss a call?
Posted by Caroline Moore on 02/04 at 11:08 AM Estate agencies, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents blog post image

As the UK continues to recover from the recession, the property market has become active again with potential buyers showing more interest and estate agents receiving more instructions.This is certainly not the time for missing any incoming calls.An incoming call to an estate...

26/03
2014
Is it time for a spring clean of your telephone system?
Posted by Caroline Moore on 26/03 at 12:00 AM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

When we say spring clean, we don’t generally mean running a duster around. A spring clean is an opportunity for a good clear out to see what is worth keeping and what needs throwing out. The same approach should be applied to a business’s main methods of communication, including their...

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