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09/07
2013
Sharing staff resources helps streamline call handling for multi-site GP practices
Posted by Caroline Moore on 09/07 at 03:24 PM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

In recent years, some GP practices and health centres have merged with others to form GP groups or have branched out opening other sites to better serve the needs of their local population.It is not unusual for a practice to be spread across two, three or even four sites. This can...

09/07
2013
Call recording to protect medical staff and patients
Posted by Caroline Moore on 09/07 at 10:48 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

Call recording has long been a requirement for financial organisations and other businesses that need a record of conversations that may be of a sensitive nature or require the ability to check back on calls to confirm certain details.Messages informing customers their calls may be...

09/07
2013
Educate patients with polite dissuasion messages
Posted by Caroline Moore on 09/07 at 10:46 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

The busiest time for any health centre or GP surgery is first thing in the morning as patients try to call in to book same-day appointments.Modern telephone systems can help handle the stress often experienced by receptionists and patients using a range of features, including an...

09/07
2013
Patients should not be paying for GP surgeries’ call queuing facilities
Posted by Caroline Moore on 09/07 at 10:42 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

It was not too long ago that it seemed most GP surgeries and health centres had 0844 numbers, but their existence has slowly dwindled with the revelation of the cost of calls being charged to the patient.These 0844 numbers did have a valid purpose at one time as they offered GP...

24/06
2013
Does your business really need leased lines?
Posted by Caroline Moore on 24/06 at 10:37 AM Data networks, Point to point wireless,
SWComms point to point blog post image

The question is an important one as your business may be spending thousands of pounds on recurring monthly costs for leased lines when there is a viable, cost-effective alternative.An OFCOM survey revealed more than 30% of small & medium businesses use leased lines and that...

24/06
2013
Office-style email is now available on the move using Hosted Exchange
Posted by Caroline Moore on 24/06 at 10:34 AM Large enterprises, SMEs, Mobiles, Cloud services, Mobiles,
SWComms hosted exchange blog post image

The demands of modern life mean that our mobile phone is increasingly becoming our main communications tool. We can make calls, check emails, surf the Internet, update our Facebook and LinkedIn status, make a Tweet or two, take photos, shoot video, etc, all from our...

24/06
2013
Increase your call capacity without the expense of additional lines
Posted by Caroline Moore on 24/06 at 10:30 AM Large enterprises, SMEs, Landlines and calls, SIP,
SWComms SIP trunks blog post image

How many times have you felt your IT and communications systems are still in the dark ages and desperately longed to get them moving forward?Actually, the way telephony has moved on, even just talking on a landline is quite antiquated because there is so much more available. It is...

24/06
2013
Solve disputes and train staff with call recording
Posted by Caroline Moore on 24/06 at 10:27 AM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
SWComms call recording blog post image

Modern-day businesses demand excellent customer service, which means the people who handle clients’ calls, must be equipped with the right communications skills. They need to be able to handle a wide range of enquiries including dealing with any complaints or misunderstandings that...

24/06
2013
Contact centres improve your customer service
Posted by Caroline Moore on 24/06 at 10:23 AM Large enterprises, SMEs, On-premise telephone systems, Contact centre, Telephone systems,
SWComms Contact centres blog post image

Building mutually satisfying, long-term relationships with customers has never been more important, nor, arguably, more challenging for businesses in both the private and public sectors.As the marketplace becomes more competitive and customers’ expectations rise, businesses must be...

24/06
2013
Is your office secure?
Posted by Caroline Moore on 24/06 at 10:12 AM Large enterprises, SMEs, Web filtering, Cloud services,
SWComms Network security blog post

It is not enough to make sure your doors are locked and your alarm is switched on. Serious threats to business security and productivity lurk on the Internet and could be more financially damaging than a burglary.Threats that lie in wait attached to or embedded in an email or behind...

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