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12/08
2013
Deploying an alternative network to support VoIP
Posted by Caroline Moore on 12/08 at 10:32 AM Data networks, On-premise telephone systems, Telephone systems,
SWComms VoIP blog post image

Should an IP audit reveal that a business’s existing network cannot support an IP telephone system and voice traffic (VoIP), the alternative would be to deploy a separate dedicated voice network.This can be achieved with an entirely separate physical network or by using virtual...

12/08
2013
Why is an IP audit important?
Posted by Caroline Moore on 12/08 at 10:25 AM Data networks, On-premise telephone systems, Telephone systems,
SWComms VoIP blog post image

Before installation of an IP telephone system onto a data network it is important to understand how the resulting voice (VoIP) traffic would affect it in terms of data transmission speeds and also whether it is capable of providing the necessary quality of service for the calls.It...

12/08
2013
To IP or not to IP…that is the question
Posted by Caroline Moore on 12/08 at 10:17 AM Data networks, On-premise telephone systems, Unified communications, Telephone systems, Unified communications,
SWComms IP telephony blog post image

As businesses look to reduce their communications overheads, many may turn towards IP telephony and IP telephone systems as a way of making savings.A converged voice and data network eliminates the costs of supporting and maintaining separate networks as well as offering significant...

06/08
2013
Communicating when on the move is key for solicitors
Posted by Caroline Moore on 06/08 at 03:56 PM Videos and webinars, Legal, Mobiles, Unified communications, Law firms, Unified communications,

A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.Law firms then face the challenge of ensuring their fee earners remain contactable...

24/07
2013
Other health centres have trusted us to provide their new telephone systems
Posted by Caroline Moore on 24/07 at 01:56 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog post image

Replacing an existing telephone system can be confusing and time-consuming but the choice is made a lot easier when you can take a recommendation from someone you know.Health centres and GP surgeries, such as Luson Surgery, Cherrybrook Medical Centre, Parkside Family Practice,...

10/07
2013
Teamwork is the answer to dealing with the early morning rush for GP surgeries
Posted by Caroline Moore on 10/07 at 12:29 PM Images and graphics, Contact centre, Healthcare, Telephone systems,
SWComms healthcare blog post image

As patients watch the clock for 8am to appear, health centre receptionists across the UK take a collective deep breath as they anticipate the barrage of calls that will hit them just seconds later.Monday mornings are undoubtedly the worst with patients, who have been hanging on...

09/07
2013
Sharing staff resources helps streamline call handling for multi-site GP practices
Posted by Caroline Moore on 09/07 at 03:24 PM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

In recent years, some GP practices and health centres have merged with others to form GP groups or have branched out opening other sites to better serve the needs of their local population.It is not unusual for a practice to be spread across two, three or even four sites. This can...

09/07
2013
Call recording to protect medical staff and patients
Posted by Caroline Moore on 09/07 at 10:48 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

Call recording has long been a requirement for financial organisations and other businesses that need a record of conversations that may be of a sensitive nature or require the ability to check back on calls to confirm certain details.Messages informing customers their calls may be...

09/07
2013
Educate patients with polite dissuasion messages
Posted by Caroline Moore on 09/07 at 10:46 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

The busiest time for any health centre or GP surgery is first thing in the morning as patients try to call in to book same-day appointments.Modern telephone systems can help handle the stress often experienced by receptionists and patients using a range of features, including an...

09/07
2013
Patients should not be paying for GP surgeries’ call queuing facilities
Posted by Caroline Moore on 09/07 at 10:42 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

It was not too long ago that it seemed most GP surgeries and health centres had 0844 numbers, but their existence has slowly dwindled with the revelation of the cost of calls being charged to the patient.These 0844 numbers did have a valid purpose at one time as they offered GP...

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