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Webinar recording for GP surgeries: Using telephony technology to cope with 2014’s challenges

In this recording of this free webinar designed specifically for GP surgery practice managers and/or IT or network managers, our top business advisor to health professionals, Adam Williams advised on using telephony technology to cope with 2014's challenges.

Recruit extra GP surgery receptionists without bursting your budget

In an ideal world, GP surgeries would have numerous receptionists at their disposal to answer incoming calls at the busiest times. Like all businesses, budgets dictate staffing levels.

A telephone system can help GP surgeries overcome this need for extra staff by recruiting work colleagues...

My GP surgery telephone system is 5 years old. So what?

If it’s not broke, don’t fix it.

A well-worn phrase often bandied around but can organisations like GP surgeries really afford to take that view when it comes to their telephone system - their patients’ main link to their healthcare services.

But what are the risks of having a 5-year-old...

GP surgeries: Still struggling to cope with the volume of incoming calls?

It’s Monday morning at a typical GP surgery with between 2 to 6 receptionists standing by to take 100s of incoming calls with the majority of the callers needing an appointment that same day. Sound familiar?

Joined-up communications for multi-site estate agents

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation is.

Bradleys Estate...

Queue incoming calls to GP surgeries to reduce patient and staff stress

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.

An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP surgery.

Practice managers: help ease call traffic with your own DDI

GP surgery practice managers can help ease call traffic at busiest times of the day by making efficient use of DDI numbers.

Direct dial-in numbers or DDIs, as they are commonly referred to, allow people to call practice managers without having to go through reception staff.

This ensures...

Cultural shift beckons for GP surgeries

GP surgeries are facing a cultural shift as Government plans for extended hours begin to be implemented.

They have been asked to consider extending their opening hours to 8am to 8pm or later and into the weekend.

The Government has also asked surgeries to consider alternative ways of...

Infographic: Telephone triage and the need for call recording

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.

Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more flexible...

Infographic: Why have NHS England ordered GP surgeries to stop using 084x numbers?

This infographic illustrates why NHS England had ordered GP surgeries to stop using 084 numbers and how queuing functionality provided by these numbers can be achieved using modern telephone systems.

For more detail on why you should switch from using 084 numbers and what alternatives...

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