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GPs and practice managers: Telephone triage and the need for call recording

This infographic illustrates how call recording is a necessary part of the telephone triage being adopted by GP surgeries in a bid to offer more flexible appointments to their patients.

Telephone triage has been heralded as one way GP surgeries can cope with appointments on a more flexible...

Call queuing is favoured by GP surgeries

A busy morning at a GP surgery sees receptionists trying to manage a number of calls coming in all at the same time from a long list of patients. The last thing these probably poorly callers need is to be met by an engaged tone.

During this influx of calls, reception staff are also dealing...

Infographic: How GP surgeries can deal with incoming calls

Busy mornings at GP surgeries can result in stressed out staff in reception trying to deal with incoming queries. 

This common scenario however can be helped with functions on a telephone system that allow the surgery to handle these calls in a more efficient manner. 

Our infographic below...

Call recording – why it should matter to your business

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.

More and more of these are embracing and adopting the benefits that call recording delivers...

Webinar recording for GP surgeries: Using telephony technology to cope with 2014’s challenges

In this recording of this free webinar designed specifically for GP surgery practice managers and/or IT or network managers, our top business advisor to health professionals, Adam Williams advised on using telephony technology to cope with 2014's challenges.

My GP surgery telephone system is 5 years old. So what?

If it’s not broke, don’t fix it.

A well-worn phrase often bandied around but can organisations like GP surgeries really afford to take that view when it comes to their telephone system - their patients’ main link to their healthcare services.

But what are the risks of having a 5-year-old...

Joined-up communications for multi-site estate agents

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation is.

Bradleys Estate...

Queue incoming calls to GP surgeries to reduce patient and staff stress

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.

An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP surgery.

Practice managers: help ease call traffic with your own DDI

GP surgery practice managers can help ease call traffic at busiest times of the day by making efficient use of DDI numbers.

Direct dial-in numbers or DDIs, as they are commonly referred to, allow people to call practice managers without having to go through reception staff.

This ensures...

Infographic: Why have NHS England ordered GP surgeries to stop using 084x numbers?

This infographic illustrates why NHS England had ordered GP surgeries to stop using 084 numbers and how queuing functionality provided by these numbers can be achieved using modern telephone systems.

For more detail on why you should switch from using 084 numbers and what alternatives...

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