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25/09
2013
Improve staff training with call recording
Posted by Caroline Moore on 25/09 at 04:56 PM Videos and webinars, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,

If your business demands excellent customer service, you need to know that the people who handle your customer calls have the right communications skills. Training is therefore crucial.Call recording can prove an essential aid to improve your training to ensure it is both meaningful...

25/09
2013
It’s a new school year: do you have any plans?
Posted by Caroline Moore on 25/09 at 02:10 PM Education, On-premise telephone systems, Education,
SWComms blog post image

Schools and colleges are continually changing in order to keep step with population shifts, revised curriculums and developing pupil and teacher needs. So, you may be in the process of or planning to:Expand your site Refurbish existing buildings  Federate with other...

25/09
2013
Are you ready for the Bring You Own Device (BYOD) revolution?
Posted by Caroline Moore on 25/09 at 01:13 PM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms blog post image

For many people, “going to work” used to mean sitting behind a desk for the day, with a desktop computer and a telephone handset. However, businesses are changing and the workplace can now be anywhere; at the office, in the car, at home, at a customer site, in a hotel room or in...

25/09
2013
Broadcast messages to pupils with your school telephone system
Posted by Caroline Moore on 25/09 at 01:04 PM Videos and webinars, Education, On-premise telephone systems, Education,

Using a telephone system to save receptionists having to repeat the same message over and over again will save school staff valuable time.Parents and carers often ring in with similar queries about the timing of an event such as a school play, a parents’ evening, etc or to see if an...

25/09
2013
Does your business need call recording?
Posted by Caroline Moore on 25/09 at 12:20 PM Videos and webinars, On-premise telephone systems, Unified communications,

Call recording is being used by more and more businesses, not only for those governed by compliance requirements, but also by businesses that wish to protect themselves in a litigious society.The Financial Services Association, for instance, demands that voice transactions can be as...

25/09
2013
A guide to call recording for your telephone system
Posted by Caroline Moore on 25/09 at 12:12 PM Videos and webinars, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,

Call recording comes in a two flavours depending on the requirement of the business.Most modern telephone systems now have the ability to record calls on an ad hoc basis by simply pressing a button to begin recording. The recording is then usually saved in a voicemail box for...

24/09
2013
Let your school telephone system take the strain
Posted by Caroline Moore on 24/09 at 10:54 AM Videos and webinars, Education, On-premise telephone systems, Telephone systems,

Many schools and colleges continue to struggle with out-of-date telephony equipment, unaware of the benefits that a simple upgrade could provide, especially in terms of alleviating the strain often experienced by reception staff at key times of the days.The front end of the system...

17/09
2013
Transform your Apple iPad and iPhone into a desk phone
Posted by Caroline Moore on 17/09 at 08:03 AM Large enterprises, SMEs, Mobiles, Unified communications, Mobiles, Unified communications,
SWComms blog post image

South West Communications Group is proud to lead the way in offering the very latest in telecommunications technology and we are now able to offer you the new ShoreTel Dock - the first and only device for business use that transforms the Apple® iPad® and iPhone® into desk phones.The...

09/09
2013
Benefits of using point to point microwave
Posted by Caroline Moore on 09/09 at 11:10 AM Videos and webinars, Data networks, Point to point wireless,

Using a point to point microwave link as part of your wide area network (WAN) has many benefits.This technology is completely private, reliable and robust, but that’s not all:Rapid ROI Leased lines are physical cables that attract a rental fee year on year. Microwave links connect...

09/09
2013
Could microwave links replace your expensive leased lines?
Posted by Caroline Moore on 09/09 at 11:06 AM Videos and webinars, Data networks, Point to point wireless,

A recent survey revealed that medium sized businesses spend an average of £18,000 per annum on leased lines and despite this; these businesses remain loyal to their suppliers for an average of seven years.While leased line technology definitely has its place in long distance point...

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