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Call recording – why it should matter to your business

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.

More and more of these are embracing and adopting the benefits that call recording delivers...

Law firms need low latency for efficient digital dictation

When was the last time you saw someone use a cassette recorder or MP3 player for dictation? These are becoming outdated modes for dictation with law firms leading the way by using digital dictation, such as BigHand. But this has not been an easy transition for some firms.

Digital...

Broadband: Internet connectivity not suited to business demands

Our reliance on the Internet is total and we need it to ensure it remains up and running every working day. So why do businesses continue to use a product that was primarily designed for the domestic market?

 

IP telephone systems answer the needs of multi-site law firms

With client care at the forefront, law firms are always looking for ways to improve their customer service.

Customer care comes in many forms, but for lawyers it often boils down to whether or not a client has been able to reach them when they need to.

But this is not always easy due to...

If only law firms had more time….

Is video conferencing the answer to lawyers juggling the needs of several clients and multiple meetings?

You have several cases to deal with today and they are all in different locations.

Time, as always, is of the essence.

You could possibly defer a meeting or delegate someone else to...

Communicating when on the move is key for solicitors

A solicitor's life is not a sedentary one. As with any professional job role, there is an element of desk work but solicitors spend just as much time in client meetings or representing them in court.

Law firms then face the challenge of ensuring their fee earners remain contactable when...