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What on earth are SIP trunks?

The telecoms industry is fond of bandying around acronyms: VoIP, PBX, PSTN, IDSN and more recently…SIP. This is one is actually quite important as it represents the future of voice services for businesses in the UK.  
SIP, or session initiation protocol, trunks have actually been around...

Infographic: Avoid festive telecoms fraud

All too often businesses become the victims of phone hackers and telecoms fraud at Christmas because management and staff alike use weak PINs to gain access to their voicemails.

Four 0s or 1-2-3-4 are very common as they are easy to remember. As are patterns like 1-3-7-9. Some people even...

Sick of festive spamming?

At this time of year, the volume of spam emails seems to increase daily, varying from the annoying ‘special deals’ to the less innocent malicious link regarding your ‘missed package’.

Sometimes identifying these emails is easy and generally those are the least concerning emails, although...

Your guest is your marketing voice

Experience economy
Guest experience economy is catching up with traditional marketing and hospitality media, with billions of impressions shared daily over travel sites which are now the first step of any business or leisure journey. 

Personal travel experience and opinion sharing is...

Top six benefits of using a UK data centre

With Microsoft announcing a UK-based cloud service using British data centres, attention will hopefully begin to focus on home-grown services.  

With two data centres at our disposal, we are bound to embrace this shift of focus, but we also recognise that IT departments are investigating...

Six secret tools of Office 365

If you mention Microsoft Office 365, most people will recognise it as the suite of business tools that provides Word, Excel, Outlook and PowerPoint. But there are a host of others that could be equally beneficial.

We don’t want anyone to miss out on the tools they already have at their...

Infographic: Is your hotel network optimised for a superior guest experience?

Guests expect to be able to use their mobile devices in the same way as they would at home and at work.

They also expect to use quality in-room TV services.

Meanwhile they expect your staff to be highly responsive to their needs.

Your data network could hold the key to providing the very...

GP surgeries: Prepare for the busiest time of the year

The main challenge GP surgeries will face in the next few months is the increase in patient calls. The winter months, which GPs class as December to March, are relentless. Already stretched surgeries feel under increased pressure at this time of the year.

Added pressure on telephone systems...

Cyber attacks should trigger security alarm

Cyber attacks have very much been in the news of late with Tesco Bank having to repay the money stolen from their customers’ accounts by hackers, and some of the world’s biggest websites suffering at the hands of a distributed denial of service (DDoS) attack.

The most recent event could...

Will Brexit price rises prompt rapid end of 2016 sales?

With Microsoft announcing a significant 22% price rise on its products last week and Apple quickly following suit with a 20% hike, UK businesses will undoubtedly have to pay more for their critical IT services and hardware.  

Just as the dust had settled on Tesco v Unilever stand-off, two...

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