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GP surgeries: Prepare for the busiest time of the year

The main challenge GP surgeries will face in the next few months is the increase in patient calls. The winter months, which GPs class as December to March, are relentless. Already stretched surgeries feel under increased pressure at this time of the year.

Added pressure on telephone systems...

Grow your business with cloud communications

Planning your transition to cloud communications- download our eBook to see:

  • The importance of understanding your current assets and capabilities
  • What can and needs to be tailored to your business and way of working
  • How to transition without business interruption
  • Who needs training
  • ...

Need to link GP surgeries?

As more and more GP surgeries move to federations, localities or CCGs to help them find economies of scale and shared staff resources in the face of an ever increasing pressure to offer extended opening hours, we find we are being called upon to offer our advice on how to link two or more...

[Guide] On-premise vs hosted VoIP telephone systems

There is no “one-size fits all” approach to telecoms as the reality is that it is more a case of “what’s the best fit for you?”

Where one business would benefit from a hosted telephone solution, another may be best suited to on an on-premise platform.

Each business operates in a unique...

Your phone system no longer meets your needs

The private branch exchange (PBX) telephone system has been at the heart of business communications for a long time; too long, in fact.

In a world of mobile working, rapid market changes, rising customer and employee expectations and increasing business collaboration, traditional phone...

Initiate remote working for GP surgery staff

Doctors, practice managers and staff sometimes work from home either for convenience or because they cannot get into the surgery.

This arrangement tends to be more productive, but while their PCs and laptops can remotely work as part of the surgery, they need to use a home or mobile phone...

Scalable communications for multi-academy trusts and federations

Is your school joining a multi-academy trust or federation?

If the answer’s yes, you’ll need the best communications set-up to enhance productivity and share resources across all school sites.

On top of this, you’ll need a telephone system that is scalable and can grow with your trust or...

Infographic: Is your phone system holding you back or helping you fly?

The price you’re paying for your traditional phone system isn’t just made up of direct costs, such as equipment, maintenance and upgrades. You’re also paying hidden indirect costs – and these are the costs that are really damaging your profitability.

See our Infographic: Is your phone...

GP surgeries need call statistics, recording and queuing

For as long as I can remember, GP surgeries have requested at least one, if not all of the following from their telephone system.

1. Call statistics
Surgeries know they are busy at peak times but they also want to know exactly how many calls they answered and, more importantly, how many...

[Guide] Hosted telephone systems: Convince the board

The life of an IT manager is never simple, especially when you have to try to explain your recommendations to a board that may not have the knowledge and expertise that gives you your job title.

We would like to support you with this process.

Keen to adopt a hosted telephone system?
If...

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