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Infographic: How GP surgeries can deal with incoming calls

Busy mornings at GP surgeries can result in stressed out staff in reception trying to deal with incoming queries. 

This common scenario however can be helped with functions on a telephone system that allow the surgery to handle these calls in a more efficient manner. 

Our infographic below...

[Video] Take an administrator tour around our hosted telephone system dashboard

When we visit our prospective customers, we like to offer supply as much information as possible so they can make excellent decisions on their business communications,

We often demonstrate our products, but in this short video, we can give you a preview tour of the dashboard that runs the...

Call recording – why it should matter to your business

Many businesses and organisations, whether they are in the financial, retail, legal, education or healthcare sectors, fundamentally rely on telephone systems as their major source of communication.

More and more of these are embracing and adopting the benefits that call recording delivers...

Why do GP surgeries need call recording?

With millions of appointments taking place across the UK per year, a reoccurring aim for GP surgeries is to improve access to care and to offer more flexible appointments to patients.

Telephone triage is a method adopted by many surgeries to help boost such flexibility and safely manage the...

Five ways a hosted telephone system could empower your estate agency

Working in a busy office with a hectic schedule can be highly demanding for estate agents. From managing viewings to liaising with clients, solicitors, surveyors and more, your communications play a crucial part in the day to day operation.

Whether you’re a single site or multi-site estate...

[Video] IT is moving to the cloud – your telephone system will follow

Cloud IT continues to be big news with many businesses placing at least some of their applications on cloud platforms to take advantage of always-on, mobility benefits.

swcomms sales manager Adam Williams has seen this trend first hand and can offer advice on the shift from on-premise...

Think your Internet speeds are too slow for a cloud hosted phone system?

Many potential customers I see have dismissed the idea of a cloud hosted telephone system because they think their Internet connection is not fast enough yet there are so many business benefits that can be gained.

After all, a hosted system requires a good Internet connection, doesn’t it?

Will you know when it’s time to switch to a cloud-hosted phone system?

Most businesses will eventually reach the point when they need to upgrade their telephone systems – both to keep customers happy and to stay ahead of their competition in their respective market.

Sometimes it’s obvious when it’s the right time to move – like when the finance director tells...

Video blog: My cloud based telephone system is providing poor service – what can I do?

Very often the issue won’t be the cloud telephone system that’s the problem but the connectivity you are running it on.

Broadband, which was designed for the domestic market, simply will not cut it. Your business needs better connectivity.

swcomms account manager Khaled El-Din explains...

Video blog: What businesses are suitable for cloud telephone systems?

“I have never seen a system so easy and intuitive to use on a day-to-day basis.”

swcomms’ key account manager Paul Marshall shares his thoughts on the benefits of cloud telephony and discusses what types of businesses are most suited to this service.


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