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Creating better customer experiences one call at a time

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are...at the front desk, in a meeting or outside the office. That’s how you want...

10 ways your phone system improves your customers’ experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times –  no matter where you’re located.

If that’s your business model, is your phone system...

Infographic: Do you remember the 80s?

You may not be old enough to remember the 1980s, but many of us are or have seen enough films and television programmes to have an idea of what it was like.

The purpose of this look back in time is to compare the way we worked 30 years ago to the way we can work now.

In 1985, office...

Infographic: Work is no longer a location, it’s an activity

Mobility is not just a buzz word. It’s a business trend that is well and truly with us and will continue to grow.

If your business has not embraced mobility as yet, our infographic provides some statistics on why you should not be turning a blind eye to flexible working and the bring your...

How does unified communications benefit the legal world?

Quality advice and competitive rates are an essential part of a lawyer’s remit but the way in which they communicate is equally important. It’s the efficient, innovative firms that win more new business as clients become increasingly concerned with responsiveness and lower costs.  


Can unified communications gain top grades for schools?

In today's school environment, efficient communication is crucial. Schools are now adopting phone systems with unified communications (UC) to reap the technology benefits, including cost savings as well as increased student and staff productivity.  
Schools are a natural fit for UC, as...

What does TCO really mean to your business?

The acronym explained

Total cost of ownership (TCO) is used to calculate the total cost of purchasing and operating a technology product or service over its useful life. It is designed to help consumers and enterprise managers assess both direct and indirect costs and benefits related to...

Home working: Giving more flexibility to your employees and your business

According to the Office for National Statistics*, the number of home workers has grown to nearly one in seven, a significant increase since 1998, when only one in ten people worked from home.

Many home workers are in rural areas, a sign that they opted for it as a lifestyle choice. The...

Turn to video conferencing as new ash cloud threatens business travel plans

With the risk to air travel around Europe currently under threat, many business trips may fail to get off the ground.

Iceland has just raised its risk level for an eruption of its Bardarbunga volcano to orange, the second-highest level. The country’s met office has detected ongoing movement...

My business wants to invest in tablets - is this a good idea?

The ever-changing tides of the tech industry, including the evolution of smartphones and a growing emphasis on mobile working, have changed the way businesses interact. Users now demand more from their company devices as they are increasingly used for both personal and professional matters....

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