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15/01
2015
Searching for replacement parts on the Internet for your obsolete telephone system?
Posted by Khaled El-Din on 15/01 at 11:00 AM On-premise telephone systems, Telephone systems,

In this video, swcomms account manager Khaled El-Din discusses the risks of an obsolete telephone systemIf this sounds like something you have been forced to do because your business telephone system is no longer supported by the manufacturer, then you really need to heed this...

13/11
2014
If you need to Google telephone system fixes, you need an upgrade
Posted by Adam Williams on 13/11 at 01:01 PM SMEs, On-premise telephone systems, Telephone systems,
Web search for telephone system fixes images

A recent video case study with a new customer revealed the real reason why they sought a replacement telephone system.It wasn’t because they wanted extra functionality or wanted to invest in the latest shiny communications equipment – although these benefits were wholly welcomed...

10/11
2014
Your IT is in the cloud - what about your phone system
Posted by Caroline Moore on 10/11 at 12:32 PM Large enterprises, SMEs, Cloud-hosted telephone systems, Telephone systems,
Cloud telephony right for your business image

The cloud has been an IT buzz word for a number of years and now it is being associated with telephony. But is the cloud the right place for your business telephone system?Cloud telephony is perfect for businesses that prefer to outsource operational costs and do not want the...

25/09
2014
Does your school telephone system let your reception staff down?
Posted by Caroline Moore on 25/09 at 01:49 PM Education, On-premise telephone systems, Education, Telephone systems,
swcomms blog post image

School telephone systems should help rather than hinder the work of receptionists. Yet, still some schools and colleges are holding on to antiquated telephone systems unaware of the advantages they could be gaining for their staff.The stress of the early morning call rush is a...

28/05
2014
Webinar recording for GP surgeries: Using telephony technology to cope with 2014’s challenges
Posted by Caroline Moore on 28/05 at 04:41 PM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,
swcomms blog post image

In this recording of this free webinar designed specifically for GP surgery practice managers and/or IT or network managers, our top business advisor to health professionals, Adam Williams advised on using telephony technology to cope with 2014's challenges.

06/05
2014
Infographic: Is your telephone system 10 years old?
Posted by Caroline Moore on 06/05 at 08:18 AM Images and graphics, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

There are plenty of businesses happily using obsolete telephone systems. That happiness is dramatically shattered when their telephone systems fail.

22/04
2014
My GP surgery telephone system is 5 years old. So what?
Posted by Caroline Moore on 22/04 at 06:31 PM Healthcare, On-premise telephone systems, Healthcare, Telephone systems,
swcomms healthcare blog post image

If it’s not broke, don’t fix it.A well-worn phrase often bandied around but can organisations like GP surgeries really afford to take that view when it comes to their telephone system - their patients’ main link to their healthcare services.But what are the risks of having a...

22/04
2014
Estate agents use call recording to improve customer service
Posted by Caroline Moore on 22/04 at 04:40 PM Education, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents call recording image

Estate agents need excellent customer service so the communications skills of frontline staff are crucial. Training is an intrinsic part of making sure those skills are honed to perfection. Call recording can prove an essential aid to improve staff training to ensure it is both...

22/04
2014
So, my telephone is obsolete. It still works doesn’t it?
Posted by Caroline Moore on 22/04 at 04:36 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

The lights of your telephone system server in your comms room still blink and the handset on your desk still operates as usual. But your supplier has sent you a letter or email telling you that your telephone system has entered its end of life period or is now obsolete. So...

22/04
2014
Joined-up communications for multi-site estate agents
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Estate agents, Telephone systems, Unified communications,

When the phone rings at an estate agent’s office, someone needs to pick it up. It could be a potential sale, instruction or viewing. But at times it can be difficult to make sure all calls are answered, let alone within 3 or 4 rings or whatever the company expectation is.Bradleys...

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