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22/04
2014
Queue incoming calls to GP surgeries to reduce patient and staff stress
Posted by Caroline Moore on 22/04 at 01:00 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare, Telephone systems,

Queuing can be healthy! Not a phrase you hear very often but it is true when applied to the call queuing facility favoured by many GP surgeries.An influx of call traffic during the busy morning periods often means patients are met by an engaged tone when trying to call their GP...

09/04
2014
Does your telephone system REALLY need a support contract?
Posted by Caroline Moore on 09/04 at 01:43 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

As a telephone system provider we feel support contracts are a must. Before you all chorus “You would,” let us explain why this type of protection is imperative to businesses.Many of us will have bought a washing machine, dishwasher, etc and been strong-armed into buying a guarantee...

02/04
2014
Can estate agents ever afford to miss a call?
Posted by Caroline Moore on 02/04 at 11:08 AM Estate agencies, On-premise telephone systems, Estate agents, Telephone systems,
swcomms estate agents blog post image

As the UK continues to recover from the recession, the property market has become active again with potential buyers showing more interest and estate agents receiving more instructions.This is certainly not the time for missing any incoming calls.An incoming call to an estate...

26/03
2014
Is it time for a spring clean of your telephone system?
Posted by Caroline Moore on 26/03 at 12:00 AM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
swcomms blog post image

When we say spring clean, we don’t generally mean running a duster around. A spring clean is an opportunity for a good clear out to see what is worth keeping and what needs throwing out. The same approach should be applied to a business’s main methods of communication, including their...

11/03
2014
Refresh your knowledge and enhance your telephone system functionality
Posted by Caroline Moore on 11/03 at 09:45 AM Large enterprises, SMEs, On-premise telephone systems, Education, Telephone systems,
swcomms blog post image

When you chose swcomms as your telephone system supplier, your decision was undoubtedly based on assurances of longevity and flexibility of the solution to grow and adapt as your business or organisation changes and our commitment to ongoing commercial and technical support.From...

10/01
2014
Cultural shift beckons for GP surgeries
Posted by Caroline Moore on 10/01 at 05:18 PM Videos and webinars, Healthcare, On-premise telephone systems, Unified communications, Healthcare, Telephone systems, Unified communications,

GP surgeries are facing a cultural shift as Government plans for extended hours begin to be implemented.They have been asked to consider extending their opening hours to 8am to 8pm or later and into the weekend.The Government has also asked surgeries to consider alternative ways...

25/09
2013
Improve staff training with call recording
Posted by Caroline Moore on 25/09 at 04:56 PM Videos and webinars, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,

If your business demands excellent customer service, you need to know that the people who handle your customer calls have the right communications skills. Training is therefore crucial.Call recording can prove an essential aid to improve your training to ensure it is both meaningful...

25/09
2013
A guide to call recording for your telephone system
Posted by Caroline Moore on 25/09 at 12:12 PM Videos and webinars, Large enterprises, SMEs, On-premise telephone systems, Telephone systems,

Call recording comes in a two flavours depending on the requirement of the business.Most modern telephone systems now have the ability to record calls on an ad hoc basis by simply pressing a button to begin recording. The recording is then usually saved in a voicemail box for...

24/09
2013
Let your school telephone system take the strain
Posted by Caroline Moore on 24/09 at 10:54 AM Videos and webinars, Education, On-premise telephone systems, Telephone systems,

Many schools and colleges continue to struggle with out-of-date telephony equipment, unaware of the benefits that a simple upgrade could provide, especially in terms of alleviating the strain often experienced by reception staff at key times of the days.The front end of the system...

12/08
2013
Why change your telephone system?
Posted by Caroline Moore on 12/08 at 04:53 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
SWComms blog post image

There are many reasons why a business would opt to change its telephone system, some more urgent than others. Whatever the reason, such a change requires some forethought and planning to achieve a seamless transfer.The most compelling reasons for a telephone system change or upgrade...

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