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09/07
2013
Call recording to protect medical staff and patients
Posted by Caroline Moore on 09/07 at 10:48 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

Call recording has long been a requirement for financial organisations and other businesses that need a record of conversations that may be of a sensitive nature or require the ability to check back on calls to confirm certain details.Messages informing customers their calls may be...

09/07
2013
Educate patients with polite dissuasion messages
Posted by Caroline Moore on 09/07 at 10:46 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

The busiest time for any health centre or GP surgery is first thing in the morning as patients try to call in to book same-day appointments.Modern telephone systems can help handle the stress often experienced by receptionists and patients using a range of features, including an...

09/07
2013
Patients should not be paying for GP surgeries’ call queuing facilities
Posted by Caroline Moore on 09/07 at 10:42 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

It was not too long ago that it seemed most GP surgeries and health centres had 0844 numbers, but their existence has slowly dwindled with the revelation of the cost of calls being charged to the patient.These 0844 numbers did have a valid purpose at one time as they offered GP...

12/06
2013
Use your wireless network to expand your school telephone system
Posted by Caroline Moore on 12/06 at 03:40 PM Videos and webinars, Data networks, On-premise telephone systems, Education,

We all know communication is key in any business or organisation, including schools, colleges and universities.However, the challenge for the education sector is that most of its employees do not sit at a desk with a traditional telephone handset; they are standing in front of a...

11/06
2013
Let your school telephone system spread the word
Posted by Caroline Moore on 11/06 at 02:46 PM Videos and webinars, Education, On-premise telephone systems, Education,

A typical English summer - it’s been raining solidly for the last two weeks and after much practising in the school hall or on the playground, the rain is still falling on the day itself.The result? Sports day is cancelled.Apart from the disappointment shared by the school’s...

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