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Using a telephone system to save receptionists having to repeat the same message over and over again will save school staff valuable time.

Parents and carers often ring in with similar queries about the timing of an event such as a school play, a parents’ evening, etc or to see if an event is...

25/09
2013
Broadcast messages to pupils with your school telephone system
Posted by Caroline Moore on 25/09 at 01:04 PM Videos and webinars, Education, On-premise telephone systems, Education,

Using a telephone system to save receptionists having to repeat the same message over and over again will save school staff valuable time.

Parents and carers often ring in with similar queries about the timing of an event such as a school play, a parents’ evening, etc or to see if an event is still occurring and these calls are more numerous around an event that affects the whole school.

Taking the example of sports day, if the clouds are looming and a there is a hint of rain, parents and carers may be prompted to call the school to check the event is still on.

This same scenario presents itself when the UK experiences snow or flooding occurs or, to a lesser degree, when parents call in to check times of class, year or key stage events.

Senior account manager Adam Williams explains how these calls can become a time-consuming task.
“If you look at a school with maybe 300 pupils, we can probably fairly assume 200 families for 300 pupils. So if the day is overcast and there is rain in the air, we tend to find most parents will phone through and ask if sports day is cancelled. What that leads to is a member of staff answering the same question 200 times. Even if that conversation is only 30 seconds in length...that’s 100 minutes of wasted time.”

The simple solution to keeping parents abreast on the latest news on an event is to simply record a message on the school telephone system that can be made available using the automated attendant function.

So parents calling the school would be greeted with a welcome message giving them the option to “Press 1 for sports day update” for instance whereupon they will hear details of its cancellation and possible reserve dates. This will have taken one member of staff a matter of a few minutes to complete rather than spending at least 100 minutes repeating themselves.

Our video explains just how easy it can be to broadcast these messages using your telephone system.

 
Posted by
Caroline Moore's avatar
Caroline Moore on 25/09/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk