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BT outage highlights the frailty of broadband

Posted by Colin Woods on 02/02 at 05:14 PM Internet connectivity,

With BT currently suffering a broadband and landline network outage affecting areas in and around London, Birmingham, Sheffield and Coventry, it reminds us how risky it is to run a business on broadband.

Customers in Guildford, Bristol, Glasgow, Ruislip and Manchester were also reporting problems with their phone lines and Internet connections, according to downdetector.uk.

And by 3.30pm this afternoon, more than 18,000 reports had been filed to the website with most concerning Internet access...or rather a lack of Internet access.

To us, it does not matter if it’s called superfast or described as a business service, it is still just broadband. As amazing as it is, broadband is not fit for business use.

Why?

Because broadband does not come with the service level agreements (SLAs) businesses need when there is a fault. If you use broadband, you may have to wait for a week or more to get back online.
Can your business afford to be offline for more than a week?

I am assuming the answer is no, which is why we constantly recommend uncontended connectivity options, such as Ethernet services and leased lines, which do come with SLAs that mean you will only be offline for a matter of hours rather than days.

As a carrier agnostic Internet service provider, we can also further protect customers against outages by delivering multiple carrier feeds to end users providing realistic failover when the carriers themselves have cloud outages.

Internet connectivity is one of the most important business utilities and should not be scrimped on. We are always willing to give businesses advice on this topic and we would welcome a chance to discuss the options available to you.

Call us today on 0800 054 6789 or email here.

 
Posted by
Colin Woods's avatar
Colin Woods on 02/02/2016

Head of cloud and connectivity sales, Colin is responsible for espousing the virtues of our data centre services, including co-location, managed hosting, cloud services, filtering, hosted exchange, traditional voice services through to SIP trunking, all aspects of Internet connectivity and inter-site connectivity.

A Karate instructor for 28 years and a former UK squad member, Colin is little more relaxed in his spare time now choosing to walk his two dogs, Simba and Aslan.


Contact: colin.woods@swcomms.co.uk