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Could your legacy phone system be costing you money?
Posted by Caroline Moore on 17/02 at 10:07 AM Telephone systems,
Old telephone image

When I talk to businesses using ageing telephone systems, their main reason for doing so is always cost. It’s the typical, “If it ain’t broke don’t fix it” attitude.

But I would seriously challenge that point of view based on financial considerations alone as follows: 

Higher ongoing costs
Older systems often cost more to maintain and spare parts are difficult to source.

Lower profitability
Your efficiency and productivity, and therefore your profitability, will be undoubtedly be adversely affected as older systems do not provide the labour-saving, collaborative features a modern business relies on.

Missed savings
If your telephone system is not compatible with current technologies such as SIP trunks, you will be missing out on the potential cost savings SIP offers.

Hacker risk
With phone hacking on the rise, an out-dated system is also more vulnerable. You could end up paying for a bill that could prove financially crippling.

And these are just the financial reasons why holding onto legacy technology is so inadvisable. 

Your customer service record may suffer too if your phone system fails to cope with call volumes or lacks the functionality to direct calls to the most appropriate member of staff or, worse still, it fails completely and your customers cannot contact you.

Businesses should also be aware of what message holding onto outdated technology sends to their younger employees. Millennials are used to using modern technology. You would not want to lose them or put off the next generation of your workforce with communications solutions used by their parents!

Businesses really do need to take all these negatives into account when delaying a decision to upgrade their telephone system. Don’t leave it too late. The consequences are more far-reaching than you realise.

Posted by
Caroline Moore's avatar
Caroline Moore on 17/02/2017

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.