Many of our recent large enterprise telephone system deployments have included offices and branches outside of the UK. This throws up different challenges in terms of keeping in contact and working effectively with colleagues, clients and suppliers in other countries.
We have used a blend of VoIP telephone systems and unified communications applications for global businesses, such as Farrow & Ball and Centrax Industries, to achieve more effective communication and collaboration.
They have benefited from some of the following features:
Video improves collaboration by making face-to-face conversations possible no matter what part of the world they are working from. Important meetings don’t have to be put on hold just because teams aren’t co-located and chat features allow far-flung workers to ask and answer questions in real time.
Despite the fluidity of the modern workspace, businesses want to project a professional image to their clients and conduct seamless interactions. With UC, a global company can configure its VoIP phone system to route calls based on language or location. That way, for example, French-speakers can quickly receive customer support in their native language.
Many employees work part of the time from their home or in temporary offices. They conduct business in coffee shops, airports or even when on holiday at the beach. By enabling remote workers to access client records and receive calls regardless of where they happen to be sitting, UC improves the customer experience. Often, callers aren’t even aware the employee isn’t in the office.
As global businesses expand into new markets, video capabilities streamline the hiring process and expand the pool of applicants, giving businesses access to top talent it might not otherwise have been able to consider. In addition, such systems all but eliminate travel, thus sharply reducing hiring costs.
In addition to saving money on international calling and travel, businesses that centralise their phone needs with UC systems, reduce the expense of managing multiple PBXs and other telephone systems.
As opportunities open up in new regions, businesses do not need to hesitate. UC phone systems are flexible enough to meet demand today and tomorrow.