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28/08
2015
Go global with unified communications
Posted by Caroline Moore on 28/08 at 01:01 PM Large enterprises, Telephone systems, Unified communications, Video conferencing,
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Many of our recent large enterprise telephone system deployments have included offices and branches outside of the UK. This throws up different challenges in terms of keeping in contact and working effectively with colleagues, clients and suppliers in other countries.

We have used a blend of VoIP telephone systems and unified communications applications for global businesses, such as Farrow & Ball and Centrax Industries, to achieve more effective communication and collaboration.

They have benefited from some of the following features:

Team collaboration
Video improves collaboration by making face-to-face conversations possible no matter what part of the world they are working from. Important meetings don’t have to be put on hold just because teams aren’t co-located and chat features allow far-flung workers to ask and answer questions in real time.

Customer experience
Despite the fluidity of the modern workspace, businesses want to project a professional image to their clients and conduct seamless interactions. With UC, a global company can configure its VoIP phone system to route calls based on language or location. That way, for example, French-speakers can quickly receive customer support in their native language.

Remote workers
Many employees work part of the time from their home or in temporary offices. They conduct business in coffee shops, airports or even when on holiday at the beach. By enabling remote workers to access client records and receive calls regardless of where they happen to be sitting, UC improves the customer experience. Often, callers aren’t even aware the employee isn’t in the office.

Improved hiring
As global businesses expand into new markets, video capabilities streamline the hiring process and expand the pool of applicants, giving businesses access to top talent it might not otherwise have been able to consider. In addition, such systems all but eliminate travel, thus sharply reducing hiring costs.

Cost savings
In addition to saving money on international calling and travel, businesses that centralise their phone needs with UC systems, reduce the expense of managing multiple PBXs and other telephone systems.

As opportunities open up in new regions, businesses do not need to hesitate. UC phone systems are flexible enough to meet demand today and tomorrow.

 
Posted by
Caroline Moore's avatar
Caroline Moore on 28/08/2015

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk