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IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.

A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of providing care and support...

07/10
2013
Integrating hospice staff with IP telephony
Posted by Caroline Moore on 07/10 at 11:52 AM Videos and webinars, Healthcare, On-premise telephone systems, Healthcare,

IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.

A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of providing care and support to people facing life threatening illnesses and death.

An IP telephone system can help integrate these people together and make day-to-day tasks a little easier.

Hospices typically comprise an in-patient unit supported by a management and administration team, as well as a number of local charity shops.

IP telephony can be used to provide extension handsets to the charity shops  that link back to the main telephone system at the hospice which will not only save on ongoing telephony costs but will also make the volunteers that man the shops feel part of the organisation.

Modern telephone systems can also be used to provide more accessible options for patients. Using DECT phones, a handset can be provided at a patient’s bedside. Nurses can also carry these handsets with them while they work to make and receive calls rather than having to return to the nurses’ station every time the phone rings.

 
Posted by
Caroline Moore's avatar
Caroline Moore on 07/10/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk