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A typical English summer - it’s been raining solidly for the last two weeks and after much practising in the school hall or on the playground, the rain is still falling on the day itself.

The result? Sports day is cancelled.

Apart from the disappointment shared by the school’s budding athletes,...

11/06
2013
Let your school telephone system spread the word
Posted by Caroline Moore on 11/06 at 02:46 PM Videos and webinars, Education, On-premise telephone systems, Education,

A typical English summer - it’s been raining solidly for the last two weeks and after much practising in the school hall or on the playground, the rain is still falling on the day itself.

The result? Sports day is cancelled.

Apart from the disappointment shared by the school’s budding athletes, there is another consequence to the inclement weather on this traditional annual event...the phones will be ringing off the hook with parents calling in to check whether sports day is still on.

The same scenario is repeated when snow falls or when flooding occurs or, on a smaller scale, when parents call in to check what time their children are expected to return from a school trip or to check the timings of open classrooms.

The high quantity of resulting calls mean reception staff have to repeat the same message over and over again about exactly the same topic. If a class is away on a trip, this could involve 30 calls. If a whole school is closed or a sports day is cancelled, this could result in several hundred calls and a real strain on manpower and productivity.

There are simple solutions out there but quite often the answer lies within the existing telephone system which is being put under so much pressure in these circumstances or in a new telephone system that is geared up for the modern day communications needs of a school or college.

 
Posted by
Caroline Moore's avatar
Caroline Moore on 11/06/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk