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Many schools and colleges continue to struggle with out-of-date telephony equipment, unaware of the benefits that a simple upgrade could provide, especially in terms of alleviating the strain often experienced by reception staff at key times of the days.

The front end of the system is where we can...

24/09
2013
Let your school telephone system take the strain
Posted by Caroline Moore on 24/09 at 10:54 AM Videos and webinars, Education, On-premise telephone systems, Telephone systems,

Many schools and colleges continue to struggle with out-of-date telephony equipment, unaware of the benefits that a simple upgrade could provide, especially in terms of alleviating the strain often experienced by reception staff at key times of the days.

The front end of the system is where we can help schools and colleges make the most impressive efficiency gains.

Senior account manager Adam Williams said: “The main pressures put on a school telephone system are typically centred around the front end receiving a vast volume of calls with a lot of parents ringing in at peak times of day. So, anything we can do to overcome that is going to have a massive impact on efficiencies in the school environment.”

An automated attendant is often employed to help take the strain, acting as a backup answering service to reception during busy times or a broadcaster of messages, but one of its most valuable uses is to receive reports of pupil’s absence.

Parents and carers can report pupil absence whenever is convenient to them without having to wait for the schools phones to be manned in the morning. These messages bypass reception altogether and are left in a dedicated mailbox to be listened to by the attendance officer when the registers are returned from the classrooms to cross reference both sets of information.

Adam described a typical scenario: “It’s 7 o’clock in the evening and I know my son is ill. Quite often, with a lot of school telephone systems, I have then got to wait until 8.30am when reception is manned which is when every other parent is trying to phone through.

As a result of that, I may get the engaged tone and may get to the point where I am trying to arrange childcare, get to work and I either don’t report the child as absent or leave it longer as a direct result.”

 
Posted by
Caroline Moore's avatar
Caroline Moore on 24/09/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk