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24/07
2013
Other health centres have trusted us to provide their new telephone systems
Posted by Caroline Moore on 24/07 at 01:56 PM Healthcare, On-premise telephone systems, Healthcare,
SWComms healthcare blog post image

Replacing an existing telephone system can be confusing and time-consuming but the choice is made a lot easier when you can take a recommendation from someone you know.

Health centres and GP surgeries, such as Luson Surgery, Cherrybrook Medical Centre, Parkside Family Practice, Ringwood Medical Centre, Stoke Gifford Medical Centre and Newquay Health Centre all use South West Communications Group....

Newquay Health Centre’s practice manager Jane Meachem said: “I would definitely recommend SWComms to anyone. We are very happy with the new telephone system; the handsets are very easy to use and do everything that we require.”

SWComms telephone system solutions for health centres and GP surgeries help relieve the stress put on receptionists at peak times, assist in reducing DNAs, keep members of staff safe from harm and, most importantly, provide a better service for patients. These telephony solutions often incorporate:

  • Automated attendant to answer and filter calls
  • Intelligent call routing
  • Line control & dissuasion messages during peak timess
  • Call recording of sensitive conversations
  • Waiting room call systems
  • Panic or assistance keys
  • EMIS/Vision integration
  • PC-based dialling for triage lists
  • Self-service options & automated patient booking systems
  • Real-time call reporting
  • Historical call reporting to plan staffing numbers

We have 30 years’ experience in delivering single supplier communications solutions to the health sector.  If you would like to speak to one of our experts about your telephone system, please do not hesitate to call us on 01392 369369 or email us

 
Posted by
Caroline Moore's avatar
Caroline Moore on 24/07/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk