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28/11
2017
The anatomy of a phone bill – a useful infographic to help you control costs
Posted by Elaine Bellamy on 28/11 at 10:00 AM Dial through fraud, Landlines and calls,
Phone bill inforgraphic image

With our new inclusive call packages, we do away with all minimum call spends on your account in lieu of a time-based package, you can purchase bundles of minutes that are debited on a per second basis instead of a pence per minute. Please let us know if this interests you and we can have a look to see how much you can save.

How many of us just pay our telephone bills without really giving them a thorough look?

This infographic should help to ensure you are not paying for items that you do not need as well as cut through some of the jargon. However, there are some points I would like to add:

Multiple bills
If you have multiple sites, companies like BT will give you an account number for each site and a bill for each site too. We will give you one account number and can clearly identify all your sites on a single invoice if this is what you wish for a more simple and clear bill. 

You may also receive separate bills for your telephone lines and broadband connections (these charges are identifiable as a code beginning with WM.) We also put these charges on the same bill.

Paper billing
Watch out for this one. Some telecoms companies charge for paper bills.

Direct debit
BT will charge a Payment Processing Fee if you do not pay by direct debit.

Minimum charge
Check your telecoms supplier does not stipulate a minimum charge for calls. It’s not necessary and could mean you are paying more than you need to.

With our new inclusive call packages, we do away with all minimum call spends on your account in lieu of a time-based package. You can purchase bundles of minutes that are debited on a per second basis instead of pence per minute. Please let us know if this interests you and we can have a look to see how much you can save.

Tracker rates
We put our customers on fair tracker rates which pass on savings from the carriers. As call costs are reducing all the time, as soon as our prices decrease you will see a saving

Premium number charges
Look at how many calls you make to these 084 or 087 numbers. If you make them regularly, see if the company you are calling can offer you a local rate number or geographic alternative. We offer 100 inclusive minutes to these types of numbers in our mobile package, so it may be worth calling these numbers from your mobile rather than your landline.

Premium accounts
Your business may be paying for a BT Retail line thinking you are getting better service than on a standard wholesale line. We advise our customers to pay for standard lines and then add on a care package which in the event of a fault, BT will prioritise to fix the fault the same day on a 24/7/365 basis, including bank holidays. This works out cheaper than BT Retail lines and gives you a better fault response service.

Unforeseen costs
You could opt for protection against unforeseen engineering charges for faults beyod your control, which can run into hundreds of pounds, for just 50p per channel/line per month. Our Safety Net line service protects you against these charges.

Do you know if you are you missing calls and losing business?
For £5.00 per month per line you can receive a call report on missed calls, time taken to answer calls, calls that meet the engaged tone – a valuable tool for any business.

Fraud protection
The infographic mentions telecoms fraud and advises you to ask your providers what they do to limit your exposure. We provide a Fraud Management Service that monitors your call activity for potentially fraudulent behaviour and limits your liability in the event of an attack so you are not financially devastated by the large bills that you may incur.

I hope the infographic below and the comments above are of use to you. Please do not hesitate to contact me if you are interested in switching telecoms provider. To find out more about us, please see 10 reasons here.

Posted by
Elaine Bellamy's avatar
Elaine Bellamy on 28/11/2017

Elaine has worked with us since 2013 and has risen to the heady heights of cloud and connectivity team leader.

She is responsible for looking after our existing customer user base and migrating potential new customers to our fixed lines, SIP, mobiles and Internet services, as well as Wi-Fi and filtering.

Before joining us, Elaine worked in customer service environment for 12 years. Elaine enjoys spending time with her family wandering the beaches of south Devon, interior design and is a keen follower of current fashion trends.


Contact: elaine.bellamy@swcomms.co.uk