shop now icon

Is it time you audited your telephone system?

An image showing a man sitting at a desk covered in telephones holding his head in his hands

A telephone system audit is an opportunity for a good clear out to see what is worth keeping, what needs throwing out and what needs replacing. Many businesses hang onto their telephone systems for a number of years happy in the knowledge that while it’s working, it does not require attention.

However, this is an attitude that isn’t applied in many other areas of life. If we take the mobile phone, for instance, most people will have upgraded and changed their phones 3 or 4 times in the last decade. The same can be said of laptops and PC operating systems at work – Microsoft have released four versions of Windows in the last 10 years. While at home, we have no doubt changed TVs, game consoles, cars, etc at the same rate.

Why do we do this?

Because more up-to-date versions are generally better. The same can be said of business telephone systems. While a 10-year-old system may work, it will not offer the advanced features and functions offered by newer, upgraded versions.

Modern telephone systems ensure you never miss a call. They link your employees, regardless of their location, for a seamless call transfers, efficient use of hunt groups, automated attendants and intelligent call handling. They can be integrated with databases and/or be enhanced by contact centre, call recording and mobility applications to meet customer service aims.

Such telephone systems can also provide in-built unified communications capabilities to enable your employees and colleagues to successfully manage multiple devices, applications and face-to-face interactions to stay in contact with one another at all hours of the day, from wherever they are working at the time. This flexible way of working can revolutionise a business as users can access and respond to any message (voicemail, text or email), respond to real-time communication (e.g. telephone call, instant message or video conference) and utilise user presence from a single interface.

Why bother?

  • Improved customer satisfaction
  • Reduced message management time
  • Increased productivity
  • Lower management costs
  • Rapid ROI