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Cheltenham Ladies’ College case study

Cheltenham Ladies' College

Case study

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Cheltenham Ladies’ College required a new scalable VoIP telephony solution that could run over their existing data infrastructure, covering its entire site, including multiple school buildings, boarding houses and sports halls.

The telephone system was viewed as a critical tool to the College. As a boarding school, parents, pupils and staff relied on it being available 24/7.

Following a formal tender process, swcomms was awarded the contract to supply, install and maintain an Alcatel-Lucent Business integrated Communications Solution (BiCS) to leverage the investment in the College’s existing local area network (LAN).

swcomms’ designed a resilient solution with a standby secondary communications server, so that in the event of failure of the primary server, the secondary server would seamlessly take over the call processing to maintain full telephony functionality.

VoIP telephony was deployed throughout the campus to create an identical user experience. Alcatel-Lucent IP Touch 4028 desktop handsets, complete with QWERTY keypad for dial-by-name and phone-to-phone text messaging, were provided across the entire site.

  • Extra functionality included:
  • Hot-desking
  • Unified messaging
  • Unified communications
  • PC client to control their phones from desktops
  • Voicemail
  • Contact centre agent licences
  • Multi-media attendant consoles

A LAN audit was required to ascertain whether the College’s data network could cope with the quality of service and power over Ethernet required for this VoIP project. swcomms worked closely with both the College’s IT team and the existing network provider to ensure calls would not be affected by any data transfer and that the handsets could be powered via the data network too.

This solution provides the College with the tools to manage its own system so that it is not reliant on third party engineers for simple changes and can use the same system to monitor its call costs with bills already reduced. While swcomms remains on hand to assist the College with any difficulties it may encounter with a bespoke service level agreement created to suit teaching hours.

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