Contact centres

Contact centres image
 

Building mutually satisfying long-term relationships with customers has never been more important for organisations in both the private and public sectors. One of our contact centre solutions can help you achieve exactly that and potentially increase your profit at the same time.

You can only deliver outstanding service by answering calls promptly, responding to enquiries swiftly, accurately and appropriately by knowledgeable, enthusiastic and professional employees. To facilitate this, your front-line staff need to have real-time access to a whole raft of information about your customers, including the services you provide them and previous contact history in order for you to keep calls to a minimum length.

Our expertise in contact centre, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) solutions means that we can combine the most appropriate technologies to suit your specific inbound call needs and that will integrate with your existing technology, people and processes.

Call centres should be at the heart of good customer service. Organisations should be able to maximise their investment by using call centre data to predict customer behaviour and identify new business opportunities. If you are willing to make an investment to improve your customer service, you should be able to capitalise on increases in revenue and profit, market share, and customer retention.

Furthermore, call recording software can be built into any call centre solution to comply with quality control or liability purposes, as well as being used as a real-life training aid.

Email us today for more information.