We pride ourselves on the fact that 60% of our new business comes from existing customers or customer referrals. This is in no small part due to our account management teams that provide a single point of contact for customers and the fact we place the same emphasis on the post-sales experience as on the pre-sales negotiations. This is just part of our commitment to providing continuity of quality information that will protect our customers’ investment in technology and enhance our business relationship.

Each member of the account management team has a focused role but all have the shared aim of establishing a close working relationship with our clients’ key staff. Continuous service improvement is achieved through the ongoing relationship with a dedicated account manager who has extensive knowledge and expertise in the communications industry itself and in the solution deployed. The account manager has the specific responsibility of providing regular technology updates and performance review meetings and provides the conduit into the account management team which comprises a dedicated pre-sales technical consultant, post-sales consultant and project manager together with our service engineer teams.

Our account managers look after a wide client base in the South East, London, the West Midlands, South Wales and, of course, the South West where we have customers from Devon, Cornwall, Somerset and Dorset.