The background

South West Communications Group’s project management team and experienced engineers efficiently deliver a future-proof telephony solution for the University of Plymouth Medical Centre specifically suited for its busy, dual-team practice.

The University of Plymouth Medical Centre is a medical service run by 2 teams of doctors from the Beaumont Villa Surgery and the Peverell Park Surgery. The medical centre and its 15 GPs serve the entire student population at the university - students are invited to choose which team of doctors they would like to register under when they start the University.

The challenge

The University of Plymouth Medical Centre’s existing telephone system had reached the point where additional upgrades were no longer possible and its practice managers were seeking an up-to-date alternative. Any new installation would have to be capable of coping with the shared role of the 2 surgeries that operated from the centre and needed to be primed for any future changes.

The solution

South West Communications Group installed a Toshiba CIX40 telephone system and introduced its Lines & Minutes service to the University of Plymouth Medical Centre as part of a single solution that included the following:

• Automated attendant
• Direct dial numbers (DDIs)
• Call queuing music
• Out of hours messages
• Lines & Minutes service

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