The background

South West Communications Group provides Westminster City School in London with 50% savings on its telecommunications bills with the installation of a new telephone system and the migration and upgrade of its lines.

Westminster City School is a voluntary aided Christian school in Westminster, London, for 11-18 year-old boys plus a mixed sixth form. Westminster has nearly 800 students on its roll call.

The challenge

Westminster had been using a Centrex telephone system provided by Westminster City Council. This technology-embracing school was keen to move away from the Centrex system so it could gain ownership and control over its main communications tool and could make use of modern features afforded by more up-to-date telephone solutions, such as automated attendant and site-wide voicemail capabilities. The School wanted to make use of IP technology as its local area network infrastructure, provided by Capita, was already primed for voice.

Westminster was also keen to control its lines and call costs but as all of its numbers were right in the middle of the Centrex direct dial-in (DDI) range provided to schools throughout the Borough, they were unable to move these numbers to a new service. As a result, Westminster needed a migration plan that would allow parents and other contacts to get used to a new set of numbers for the School.

The solution

South West Communications Group was recommended to Westminster City School and was selected to deploy a solution that comprised:

• IP telephony for 60 extensions
• Automated attendant
• Absence reporting message service
• Voicemail to email integration
• Migration of line services
• Ongoing cost savings
• Effective project management and a timely installation
• Ongoing support

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