Lines and Minutes
The benefits of renting your lines and minutes from South West Communications Group are manifold, and include:
• Monthly line rental & call charges (broken by cost centre) on a single invoice
• 4 hour fault response 24/7 x 365 on all lines
Line audit at point of transfer
• Calls routed over the UK’s leading Network
• SWCG Fraud Team monitoring lines for unusual call activity
• Online billing and call analysis updated daily
• Management reports on line usage including unsuccessful calls
• Automated e-mails highlighting calls that break predefined customer criteria
• Dedicated account management
• Call open reports highlighting calls that are not concluded
• Tailored tariffs including capped rates to suit business profile
• Line rentals fixed for initial term of contract
• Regular account reviews/ongoing Account management
• Adoption of all BT lines regardless of rental LTC
• Business disaster recovery, diverse routing options (see below)
• Business continuity options for voice ISDN circuit failure are as follows:1. Divert all incoming calls to another UK fixed or mobile number
2. Divert all incoming calls to an automated message service
3. Divert all incoming calls to a BT call centre who will inform the caller
of the situation and take any messages which will be forwarded to
you via telephone, fax or email.