Lines and minutes
South West Communications Group offers a range of fixed and mobile connectivity solutions encompassing every aspect of infrastructure design, implementation and project management together with ongoing account supervision and management.
Telephony and data connectivity is a key part of any business’s day to day operation and cost outlay. South West Communications Group can take the stress out of dealing with multiple bills, multiple service providers, support cover and fault rectification that can accompany such communications provision.
South West Communications Group’s Lines & Minutes service offers a best value solution tailored to meet businesses’ differing needs in the following ways:
Line rental - We can deliver a wide range of line connectivity options including traditional fixed PSTN and ISDN telephone lines, broadband and leased line connections through to a range of mobile solutions.
South West Communications Group is able to adopt your existing BT telephone lines immediately regardless of the existing rental contract term. This means that you are able to move all of your lines simultaneously rather than having to do so piecemeal whilst waiting until individual lines to come out of contract thus alleviating the inconvenience of multiple suppliers.
Competitive call tariffs - South West Communications Group offers competitive call tariffs with per second billing unlike many of our competitors who round up to the nearest minute. We provide 500 free minutes per month and make no charge for calls less than 30 seconds to UK landlines*. Moreover, our rates are capped for the duration of the contract to ensure that you will never have to pay more than you expected whilst allowing you to take advantage of our regular rate reviews to ensure ongoing call costs are kept to a minimum.
Single bill - Monthly line rental and call charges are all contained on one single invoice. Call charge information can be accessed via our web based billing platform “NetView” to give businesses complete control over call analysis (see call routing and billing data sheet for more details).
Line audit - South West Communications Group conducts a full line audit at the point of line transfer to ensure that we only adopt the lines and services that you wish to continue to use and eliminate existing sundry charges for services you no longer require.
Fraud reporting - This is provided as a standard part of our service with South West Communications Group’s fraud team monitoring lines for unusually expensive calls, including calls that have not been disconnected. We endeavour to report known fraud within four working days depending on the circumstances of the fraud.
E-alerts - Automated emails can be set to notify customers of any calls that exceed their predefined criteria (such as lengthy or expensive calls or even calls that are made outside of working hours) thus empowering the customer with tools to proactively manage and control their call costs.
Disaster recovery - This is automatically provided with a set of alternative routing options to either another UK fixed or mobile number, an automated message service or to a BT call centre in the event of a line fault. The call centre will inform the caller of the situation and take messages as required which will then be forwarded to your businesses via telephone, fax or email.
Fault support - This is provided at no additional cost with 24/7/365 cover on all lines. This is essential to the smooth operation of a business, especially for those lines that are mission critical or operate outside normal working hours.
South West Communications Group’s relationship with the UK’s leading fixed and mobile network providers allows us the flexibility to offer the best coverage for your workforce and to set up a bespoke tariff plan ensuring that you receive a best value solution.
