Non-Geographic Numbers
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Centralised telephone numbers are becoming more and more popular with business and South West Communications are able to provide the full range of numbers:
- 0800 – Freefone
- 0845 – Local rate call
- 0844 – Local rate call
- 0870 – National rate call
- 0871 – National rate call
- 09xxx – Premium rate call
There are many benefits to having non-geographic numbers and these can be summarised as follows:
- One number can be used nationally to promote a business
- The physical location of the business is not obvious from the phone number
- Businesses relocating can take their number anywhere
- Multiple sites can have the same number
- Results of marketing initiatives can be measured easily
- Offering free or local rate calls can attract customers
Revenue can be generated from national premium rate numbers. The use of non-geographic numbers also introduces flexible call routing where calls can be delivered to multiple locations or call termination to be elected by criteria such as:
- Caller location
- Time of day
- Day of week
- Date
- The nature of the call
Messages can be played to callers prior to the call being answered and caller queuing can be set at network level taking away the need for capacity on a phone system. The company can control these routing features via a web portal putting them in complete control. Calls can be terminated on any UK fixed line number and can then be diverted to international or mobile numbers if required. Making this service a great asset when planning for business continuity in the event of disaster.
These and many other network routing features are available on the full range of non-geographic numbers, giving you full online control and reporting on inbound calls, at no additional cost.