Matford Business Centre reception staff gain recognition for Merchant Financial Management LLP
Exeter's Matford Business Centre reception staff have helped one of its clients receive a top review in a recent mystery shopper exercise.
Merchant Financial Management LLP was praised in the Financial Times' Financial Adviser publication for the rapid, professional and friendly response to a call made by the magazine's regular mystery shopper, who was posing as a first time buyer hoping to purchase a property in Exeter.
This mystery shopper also called three other financial businesses in the city, including Abbey's general mortgage call centre and two other independent financial advisors. Merchant Financial Management LLP achieved the highest marks overall and scored four out of five for answering the call after the second ring and the same points for the receptionist's telephone manner.
Merchant Financial Management LLP's office is based at the Matford Business Centre in Matford Park Road, which provides shared reception staff and full administration support in a completely flexible, quality work space. The Matford Business Centre often suits new businesses or others moving to the area, expanding their existing operation or requiring additional facilities for a particular event. Merchant Financial Management LLP has based its offices there for the last two-and-a-half years.
The Matford Business Centre houses fully serviced offices, meeting and board rooms, conference facilities that can be accessed 24 hours a day and protected with full security.
Centre manager Melanie Kyte said: "We are delighted that our reception staff were able to contribute to Merchant Financial Management LLP's high score. They are long-standing clients of ours and we have a close and professional relationship with them. Our congratulations go to Merchant Financial Management LLP."
Mandy Longmire, from Merchant Financial Management LLP, said: "We were obviously very pleased that we achieved the highest marks overall from the mystery shopper and were equally pleased they were published.
"Merchant Financial Management LLP would like to thank the Matford Business Centre's receptionists. They do a wonderful job for us and are always very professional.
"Without their support, we would have to employ a member of staff to manage our calls and messages as we are often out and about providing independent financial advice to our clients. Therefore, as a small firm, they are vital and should be recognised for what they do."
Matford Business Centre's sister company South West Communications Group provides full connectivity to all the offices and meeting rooms to meet the modern day businesses range of communications needs.
Friday, October 31st, 2008 [back to top]
