sales.enquiries@swcomms.co.uk
0800 054 6789
10/11
2010
Customers to benefit from new fault progress email notification facility
Posted by Caroline Moore on 10/11 at 01:46 PM

South West Communications Group is pleased to announce the introduction of its new fault progress notification facility in an effort to improve its customer service even further. Regular fault progress reporting is essential to ensure customers are kept up to date on progress being made. Updates will now be provided via email notification.

South West Communications Group is pleased to announce the introduction of its new fault progress notification facility in an effort to improve its customer service even further. Regular fault progress reporting is essential to ensure customers are kept up to date on progress being made. Updates will now be provided via email notification.

 

South West Communications Group is pleased to announce the introduction of its new fault progress notification facility in an effort to improve its customer service even further.

Regular fault progress reporting is essential to ensure customers are kept up to date on progress being made. Updates will now be provided via email notification.

These updates will be provided to the person who reported the fault, as long as an email address was supplied at the time of logging the issue.

An email will be generated when a fault is logged with our helpdesk and additional notifications will be -sent as the call is progressed through our system. This will include:-

  • Remote diagnostics undertaken by the support team
  • Field engineer allocated to the job
  • Engineer en-route to site

South West Communications Group hopes this facility will help in its quest to continually improve its customer service.

South West Communications Group’s fault line contact details are:

TEL:      0844 871 20 20 (option 1)
EMAIL:  helpdesk@swcomms.co.uk

Posted by
Caroline Moore's avatar
Caroline Moore on 10/11/2010

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk