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18/07
2011
South West Communications Group launches sale of new healthcare automated appointment system
Posted by Caroline Moore on 18/07 at 01:54 PM

As award-winning providers of a range of communications systems to the health sector, South West Communications Group has added the Patient Partner automated appointment booking product to its healthcare portfolio.

As award-winning providers of a range of communications systems to the health sector, South West Communications Group has added the Patient Partner automated appointment booking product to its healthcare portfolio.

Patient Partner enables patients to book, check, cancel or change appointments via the telephone on a 24-hour basis relieving the stress put on busy reception staff.

In terms of booking appointments, patients can choose to take the next available appointment or to specify what day, morning or afternoon they would like and the choice of a male or female doctor or, indeed, a particular doctor. The Patient Partner can be integrated with full range of electronic appointment books and can also be used to promote seasonal clinics, such as flu, asthma and diabetes sessions.

Sarah Flowers, South West Communications Group’s sales director, said: “We are really excited about this product. We believe it will not only relieve the pressure put on reception staff, especially first thing in the morning, but will reduce Did Not Attend (DNA) rates and therefore make sure the medical staff are making efficient use of their time. Patients will also be able to book, check, cancel or change their appointments at a time that suits them rather than waiting for the surgery to open.

“We have supplied telephone solutions, data networks and alarm and pager systems to medical practices and hospitals for a number of years and believe this product will enhance our offering further and be of real benefit to our health sector customers and their patients.”

South West Communications Group delivers business telephone systems, wired and wireless networking connectivity and data centre solutions to businesses in Exeter, Devon, the whole of the south of England and south Wales.

For more information on Patient Partner or any of the products and services South West Communications Group delivers, please call 01392 369369.

Posted by
Caroline Moore's avatar
Caroline Moore on 18/07/2011

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk