Automated attendant
An automated attendant gives businesses and organisations the opportunity to deal with calls more efficiently and cost-effectively while also ensuring customers are put through to the right department or extension.
Automated attendant improves call handling and can provide a crucial aid to reception staff by relieving the often unnecessary handling of calls that can be so time consuming, thus leaving them free for more pertinent enquiries. It allows incoming callers to be automatically answered with a greeting directing them to the extension or department they require or to hold for operator assistance. This same system can also be used to divert callers to an out-of-hours service.
In addition, automated attendant can be used to provide multiple language greetings; particularly, useful in countries with dual languages. It can provide the caller with advice on how long they may have to wait for their call to be answered and where they are in the queue. A call-back option can also be provided to further alleviate the customers’ time spent in call queues and allowing call operatives to ring them back when they become available, thus promoting a better service in the process.
However, as many businesses still wish to offer a more personal service whenever possible, the automated attendant function can simply be used as an overflow at peak calling times or just at specific times of the day or week for optimum flexibility.
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