Call queuing
Businesses can be assured they have a caller’s attention with the implementation of call queuing software with personalised pre-recorded greeting announcements.
Messages can be played to any incoming call that has been waiting beyond a predetermined time threshold to be answered. They would be intercepted by a personalised greeting message apologising for the delay and asking them to hold for assistance. Greetings can be managed by time, such as lunchtime or opening hours, or for busy extensions. This can be an invaluable tool at peak times of the day to ensure that businesses deliver true customer service to inbound callers.
Call queuing means the caller is not met by the engaged tone and thus does not have the frustration of redialling to try to get an answer nor has the opportunity to call a competitor.
Music can be played while calls are in the queue and callers can also be informed of how long they may be expected to wait to ensure. This can also be an opportunity for companies to deliver marketing messages to a captive audience, informing potential customers of new products or offers.
