Call Management
The automation of a company’s telephone system will reduce overheads and will maximise the effective use of business communications.
Call Management is one of the most cost effective business systems that any company can buy. Through cost savings on telephone calls, improved customer service, and more effective telephone usage, our solution can pay for itself within months.
The benefits of our call management solution are numerous, and include:
A large and comprehensive range of reports available in both Summary and Itemised formats
All reports can be previewed on screen with zoom and page search facilities allowing a quick review of the largest of reports
Each extension can be named and placed into Departments/Groups. Groups can then become part of other Groups to create a Group Hierarchy.
Reports can then be chosen which use the Group Hierarchy to present Summary or Itemised Call information
Cost, Response & Traffic Reports include full analysis capabilities.
Account Reports allow for Call Cost Uplift and Professional Charges. Back to telephone systems homepage