Telephone Systems
As a reliable and experienced communications provider we are a trusted telephony partner for thousands of businesses throughout the UK.
The telephone systems we provide have a vast array of functions that can revolutionise the way your company works and offer you substantial benefits. The following functions can be added depending on your needs.
Unified Messaging
A feature that allows you to link your voicemail and fax messages with your email inbox, allowing you to prioritise and schedule your work by showing you all attempts of communication with you, all in one place.
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Voicemail
Different options are available that can suit the sophistication and capacity that your business requires to ensure all voice messages are easily accessible. Read more
Computer Telephony Integration
Combining the power of the computer with the telephone immediately gives your business an advantage. Benefits include improved customer call handling and increased employee productivity.
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Call Management
Software that provides detailed reports on inbound and outbound call traffic in order that calls can be allocated to extensions and departments for detailed analysis and cost allocation. Caller’s information can also be stored. Read more
Contact Centres and Automatic Call Distribution
The importance of dealing with a customer trying to contact your business efficiently can not be overestimated. Prioritising high value customers, directing customers to the correct departments and managing call queuing are important features that can enhance your customer’s opinion of your business. Read more
IP Telephony
Internet Protocol (IP) communication has many benefits and is now an affordable and realistic solution for Small and Medium Businesses. Benefits include a reduction in call costs and the ease of adding and relocating telephones to highly functional networks that are not tied to ports plugged into the wall. South West Communications have wide ranging expertise in converged systems. All of our systems can be modified to allow IP telephony, traditional TDM telephony or a mixture of both dependent on your needs and wishes. Read more
Call Recording
In certain business environments the ability to record telephone conversations is critical. Either for staff training or being able to verify information given, call recording provides an impartial and utterly reliable witness to every important phone call. Read more
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