Unified Messaging
In today’s working environment of a highly mobile workforce, demanding customers and multiple communication types, messages are being received in a wide variety of formats including desk phones, mobile phones, e-mail and fax. Not responding quickly to messages can result in in missed business opportunities or a perception that your business is unresponsive.
Unified messaging in its simplest form allows you to link your voicemail and fax messages with your email Inbox, allowing you to prioritise and schedule your work by showing you all attempts of communication with you, all in one place.
Benefits of Unified Messaging include:
Improved customer satisfaction
Employees never have to miss a call, e-mail or fax, no matter where they are.
Increased efficiency
With all message types presented in a single in-box, unified messaging cuts message management time by 50 to 70 percent.
Reduced costs
With a universal administration system, unified messaging takes less time to manage multiple messaging systems, lowering the cost of administration, training and support. Through unified messaging there is also the possibility to reduce long distance costs by routing voice messages and faxes over the Internet.
A fast ROI
Through increased productivity, lower cost of management and reduced long distance carrier charges, a company which implements Unified Messaging can gain back the cost of implementation in an average of 28 days.