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HWM

HWM benefits from the mobility options and flexibility offered by a ShoreTel Connect unified communications system while a Meraki Wi-Fi solution improves their site-wide connectivity.

HWM, based in Cwmbran, designs and manufactures monitoring and telemetry equipment for water, waste water and gas networks.

One of our Wi-Fi partners had identified a potential opportunity at HWM, so two of our experts visited their site to see if we could assist. HWM was considering two options from different manufacturers to provide wireless connectivity to their workforce, which works from multiple sites on the same campus. We offered HWM a trial period with an access point from Cisco Meraki and this was enough to persuade the IT manager of the merits of its coverage and device management ability.

Having ordered five extra Wi-Fi access points to cover the site, swcomms realised HWM also had a requirement for a new telephone solution to replace their aging Nortel BCM system which did not meet their current needs and certainly was not future-proof. HWM wanted the ability to grow their telephone system along with their business and, more immediately, needed to address the needs of their mobile staff members who often worked from home. We recommended they replace the Nortel system with an on-premise ShoreTel Connect unified communications solution.



Although, HWM had considered other telephone systems, they opted for the Shoretel solution as they were impressed with its handsets, manageability, mobility functionality, and flexible scalability facilitated by the simple addition of extra handsets.

Our engineers deployed the ShoreTel solution on their existing virtual servers and upgraded their local area network with extra data switches to accommodate all users, provide power over ethernet and to support the quality of service (QoS) needed for an IP solution.

We also supplied mobility licences and audio web conferencing for a number of users. The former gave their home workers the same telephony functionality as their office-based colleagues. These mobile workers can receive and make calls from their mobiles, but appear to be using their office phones and numbers, while also being able to access the corporate directory and transfer calls within the business with ease.

The audio web conferencing tool allows HWM to hold meetings with staff located at multiple sites without wasting time and money on unnecessary travel, resulting in quicker decision-making.

The ShoreTel solution was delivered on HWM’s existing voice connectivity – traditional ISDN lines – but it is primed for to be used on a SIP service in the future so the business can take advantage of reduced line and call costs.

We met a large proportion of HWM’s communications and IT needs to offer a single supplier service. This means they will only ever have to turn to us in the rare event of a fault while all billing is confined to one monthly invoice.

A dedicated account manager keeps in regular contact with them to answer any queries or to update them on any technological advancements that may benefit them.

IT manager Richard Wallace said: “swcomms have been great from the start and are very responsive with great technical knowledge. The ShoreTel system is the best I’ve used to date and we look forward to continuing our working relationship with swcomms for many years to come.”

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