Service levels

Service levels image

Our standard support service options range from Monday to Friday, 8am to 6pm, through to 24/7/365 and all provide a guaranteed four-hour response as detailed below. Alternatively, we are able to design a bespoke service level contract to suit individual and specific needs.

Bronze remote support providing;

  • Monday-Friday, 8am-6pm (except bank holidays) fault reporting and remote support
  • On-site support and parts chargeable

Bronze support providing:

  • Monday-Friday, 8am-6pm (except bank holidays) fault reporting, remote and on-site support
  • Labour and parts included
  • 2 x 30-minute remote programming sessions per annum

Bronze+ support providing:

  • Monday-Friday, 8am-6pm (except bank holidays) on-site support
  • 24/7 fault reporting and remote support
  • Labour and parts included
  • Optional chargeable call outs 6pm-8am
  • 2 x 30-minute remote programming sessions per annum

Platinum support providing:

  • 24/7/365 fault reporting, remote and on-site support
  • Labour and parts included
  • 2 x 30-minute remote programming sessions per annum
  • Annual service history reports
  • Annual preventative diagnostics checks